Summary
Overview
Work History
Education
Skills
Training
Timeline
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GLORIA RICHARDSON

Oak Leaf,USA

Summary

Dynamic Lead Human Resources Specialist with a proven track record at the Dallas Military Entrance Processing Station, excelling in employee training and workforce planning. Successfully streamlined recruitment processes and developed impactful training programs, enhancing team performance and engagement. Adept at effective communication and project management, fostering a collaborative work environment. Strategic Lead Human Resources Specialist known for productivity and efficiency in task completion. Specialized in talent acquisition, employee relations, and performance management systems. Excel at communication, leadership, and problem-solving to enhance organizational culture and drive HR initiatives forward. Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes. Dynamic HR professional with expertise in employee training, project management, and team building. Proven ability to streamline recruitment processes and enhance collaboration within diverse teams.

Overview

31
31
years of professional experience

Work History

Lead Human Resources Specialist

Dallas Military Entrance Processing Station
Dallas, Tx
12.2023 - 04.2025
  • Streamlined recruitment processes for military candidates and civilian staff.
  • Advised leadership on effective workforce planning and staffing strategies.
  • Provided guidance on organizational policies and procedures to management.
  • Coordinated employee events, including team-building activities, and social activities.

Substitute Teacher

Red Oak ISD
Red Oak, TX
08.2022 - 06.2023
  • Provided individualized tutoring to struggling students for improved assignment comprehension.
  • Managed classroom behavior to foster a supportive and positive learning atmosphere.
  • Addressed student inquiries on course concepts to clarify understanding and enhance learning.

Site Supervisor

Red Oak ISD
01.2022 - 12.2022
  • Ensured adherence to safety regulations and military standards in all tasks.
  • Cultivated strong relationships with staff, clients, and vendors for seamless collaboration.
  • Organized team's daily workflow, achieving timely and budget-conscious task completion.
  • Communicated daily progress and incident reports to clients and corporate offices effectively.

Owner/Childcare Director

Naomi Child Development Center
San Antonio, Texas
01.2017 - 12.2021
  • Oversaw daily operations of childcare programs, ensuring compliance with state regulations.
  • Developed and implemented educational curricula for diverse age groups to enhance learning outcomes.
  • Coordinated parent communication through newsletters and meetings to maintain engagement.
  • Trained and mentored new staff on best practices in childcare for improved service delivery.
  • Fostered a safe and nurturing environment, promoting children's growth and development.

Telephone Banker

Chase Bank
San Antonio, Texas
01.2015 - 12.2017
  • Provided information on banking products and services to clients.
  • Managed customer complaints and resolved issues effectively.
  • Educated clients on online banking features and security practices.

Medical Assistant

Miliwaukee Veteran Hospital
Milwaukee, Wisconsin
08.2011 - 05.2013
  • Managed patient records using electronic health record systems.
  • Communicated effectively with patients to address inquiries and concerns.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Lead Human Resource Specialist

United States Army
Milwaukee, Wisconsin
01.2006 - 12.2010
  • Conducted interviews for military candidates, strictly following established procedures and policies.
  • Supervised a team of five, ensuring effective operations over three years in management role.
  • Managed customer service for 300 personnel traveling overseas, implementing efficient processes.
  • Led training sessions on work and safety practices to enhance staff compliance with policies.

Operations Manager

Thorne Electric
San Antonio, Texas
01.2005 - 12.2006
  • Supervised daily logistics operations, ensuring timely deliveries across multiple regions.
  • Coordinated with suppliers to maintain optimal inventory levels and prevent stockouts.
  • Implemented process improvements that enhanced efficiency in shipping and receiving activities.
  • Managed transportation schedules to align with production timelines and customer demands.

Customer Service Manager/Liaison

United States Army
Tacoma, Washington
01.1998 - 12.2003
  • Spearheaded customer service initiatives to improve soldier and family support experiences.
  • Developed comprehensive training programs on effective communication and conflict resolution for staff.
  • Established standard operating procedures for managing customer inquiries and complaints.
  • Collaborated with departments to ensure prompt resolutions.
  • Guided staff in resolving complex customer issues with targeted solutions.

Personnel Service Clerk Specialist

United States Army
Savannah, Georgia
01.1994 - 12.1997
  • Supported service operations by managing supply inventory and restocking essential items.
  • Assisted soldiers with inquiries regarding services and resources available on base.
  • Processed transactions efficiently at various service points across the facility.
  • Maintained cleanliness and organization of service areas to enhance user experience.
  • Collaborated with team members to ensure timely delivery of services and support.

Education

Master Business Administration -

Phoenix University
San Antonio, TX
11.2025

Bachelor Sociology Arts Degree - Sociology

University of Milwaukee at Milwaukee
Milwaukee, WI
01.2013

Skills

  • Employee training
  • Project management
  • Team building
  • Workforce planning
  • Effective communication
  • Curriculum development

Training

  • Annual Director Certification Training, 01/01/22
  • Annual Army Recruiting Command S1 Operations Training, 01/01/10
  • Annual Med pros Training, 01/01/09
  • Civilian of 3rd Quarter FY 09, 01/01/09
  • Tricare Training Crs, 01/01/09
  • Civilian of 3rd Quarter FY 08, 01/01/08
  • Training - Family Readiness Group Crs, 01/01/08
  • Unit Prevention Leader Crs, 01/01/07
  • Army Family Team Building Crs, 01/01/07
  • ARISS Per Training Crs, 01/01/07
  • Primary Leadership Development Crs, 01/01/02
  • Field Sanitation Crs, 01/01/01
  • German Head start Crs, 01/01/99
  • Manager Development Crs, 01/01/99
  • Supervisor Development Crs, 01/01/99

Timeline

Lead Human Resources Specialist

Dallas Military Entrance Processing Station
12.2023 - 04.2025

Substitute Teacher

Red Oak ISD
08.2022 - 06.2023

Site Supervisor

Red Oak ISD
01.2022 - 12.2022

Owner/Childcare Director

Naomi Child Development Center
01.2017 - 12.2021

Telephone Banker

Chase Bank
01.2015 - 12.2017

Medical Assistant

Miliwaukee Veteran Hospital
08.2011 - 05.2013

Lead Human Resource Specialist

United States Army
01.2006 - 12.2010

Operations Manager

Thorne Electric
01.2005 - 12.2006

Customer Service Manager/Liaison

United States Army
01.1998 - 12.2003

Personnel Service Clerk Specialist

United States Army
01.1994 - 12.1997

Master Business Administration -

Phoenix University

Bachelor Sociology Arts Degree - Sociology

University of Milwaukee at Milwaukee