Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Rios

San Luis Obispo,CA

Summary


Reliable and honest employee skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. With customer service the main focus in all of my years of employment I have effective communication skills and a friendly personality, I am confident and comfortable with co-workers customer interaction which allow me to give top notch service.

Overview

39
39
years of professional experience

Work History

Front End Customer Service Associate

Whole Foods Market
10.2021 - Current

Self Checkout Attendant: duties include checking that the terminals are working, the receipt feed is printing and has paper. Checking and cleaning the unit inside and out for minimizing downtime and ensuring a hygienic and visually clean experience for our customers. Assisting customers with questions and issues that arise with use of machines or with price or product inquiries.

Green Team Member: custodial duties for maintaining a clean and safe environment for employees and customers. The bathrooms, dining area and store aisles are my main focus . Regular duties include sweeping, mopping. cleaning and sanitizing tables, chairs and counters. The collection and dumping of trash and keeping receptacle areas clean and a new bag in place. Knowledge of mixing and proper use of cleaning chemicals, with use of PPE when needed. Rapid response to cleaning spills and broken glass, adhering to protocols for safety during clean up and proper disposal. Maintaining well stocked and filled dispensers in bathrooms. Ensuring necessary cleaning products and tools [brooms, dustpans, mops, etc] are at designated locations clean and ready when needed. Completing assigned projects and tasks promptly and with my dedication to detail always with above satisfactory work

Prepared Foods: As an opener I set up the chefs case and ready the meat and cheese slicers for use. Filling the case with foods and deli items checking for freshness dates, and checking temperatures for food safety. Customer satisfaction is a top priority for me. Answering questions and filling food orders correctly while building a rapport with regular customers through personalized service experiences. Maintaining a clean sanitized work space throughout my daily shift.

  • Responded proactively and positively to rapid change.

Bakery Clerk, Curbside Shopper & Merchandiser

Ralph's Grocery Store
10.2019 - 10.2021
  • Transported merchandise from stockroom and freezers to the designated departments . For the bakery department I priced and dated the product, Following the departments planogram to display accurately replenish items.
  • Helped locate out-of-stock merchandise and recommended alternative items based on customer requests.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Built rapport with customers through friendly conversation and high-quality service.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Maintained accurate inventory data by manually checking sell by dates, identifying and correcting pricing discrepancies
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Assisted with monthly inventory management by conducting regular cycle counts and product audits.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Maintained weekly scan right policy to minimize loss from inaccurate pricing.
  • Cleaned and organized display cases, shelves and aisles.

Library Administrative Assistant

County of San Luis Obispo
07.1985 - 06.2003
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Maintained accurate library records for inventory of periodicals and books.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Prepared and maintained displays and displayed cases.
  • Enforced current library policies fairly with patrons.
  • Restocked returned items to correct shelf or storage locations.
  • Handled in-person and telephone requests for information and materials.
  • Collected fines from customers for overdue books and resources.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.

Education

Associate of Arts - Business Management

Cuesta College
San Luis Obispo, CA
12.1992

Skills

  • Stocking and Replenishing
  • Attention to Detail
  • Stockroom Maintenance
  • Regulatory Compliance
  • Inventory Management and Planning
  • Inventory Recordkeeping
  • Cleaning and Sanitizing
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Front End Customer Service Associate

Whole Foods Market
10.2021 - Current

Bakery Clerk, Curbside Shopper & Merchandiser

Ralph's Grocery Store
10.2019 - 10.2021

Library Administrative Assistant

County of San Luis Obispo
07.1985 - 06.2003

Associate of Arts - Business Management

Cuesta College
Gloria Rios