Gloria Rivera
Waterbury
Summary
Dynamic professional with a proven track record, excelling in team leadership and customer service. Adept at implementing process improvements that enhance efficiency and foster strong relationships. Skilled in time management and problem-solving, consistently achieving operational goals while maintaining high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
ESS
Waterbury, CT
11.2022 - Current
- Delivered engaging lessons to diverse student groups, fostering an inclusive learning environment.
- Implemented classroom management strategies to maintain discipline and encourage student participation.
- Adapted instructional materials to meet varying student needs and learning styles.
- Collaborated with full-time teachers to support curriculum delivery and enhance educational outcomes.
- Evaluated student performance through assessments, offering constructive feedback for improvement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Manager
Handy Manny
Waterbury, CT
07.2024 - 12.2025
- Oversaw daily operations, ensuring efficiency and quality across all service areas.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented process improvements that enhanced workflow and reduced service time.
- Developed training materials to facilitate onboarding of new staff effectively.
- Coordinated scheduling and resource allocation to optimize labor costs and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Sales Associate
Momentum Solar
New Britain, CT
12.2019 - 02.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate accounting.
- Collaborated with team members to achieve monthly sales targets through effective communication.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Trained new associates on store policies, procedures, and customer service standards for consistency.
- Conducted comprehensive site assessments to evaluate solar panel placement and efficiency.
- Educated clients on renewable energy benefits, financing options, and available incentives.
- Collaborated with installation teams to ensure seamless project execution and client satisfaction.
- Analyzed market trends to refine sales strategies and identify growth opportunities in the region.
- Led community outreach initiatives to raise awareness about solar technology and sustainability benefits.
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
Education
Bachelor of Science - Political Science
Connecticut State Community College
Naugatuck, CT05-2027
CNA Certificate - Certified Nursing Assistant
American Red Cross
New Haven, CT12-2015
Skills
- Adaptable
- Relationship building and management
- Multimedia sales strategies
- Team leadership
- Time management
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Manager
Handy Manny
07.2024 - 12.2025
Substitute Teacher
ESS
11.2022 - Current
Sales Associate
Momentum Solar
12.2019 - 02.2021
Bachelor of Science - Political Science
Connecticut State Community College
CNA Certificate - Certified Nursing Assistant
American Red Cross