Summary
Overview
Work History
Skills
Certification
Interests
Timeline

Gloria Robbins

Canton,OH

Summary

I am a qualified Unit Manager with strong background in managing unit staff and leading teams to success. I have a proven ability to streamline processes and improve team efficiency. I have demonstrated expertise in conflict resolution and resource management.

I am reliable and adaptable with strong focus on achieving team goals and delivering high-quality results. I am goal driven and detail oriented with exceptional communication and management skills. I am hardworking and passionate about my job. I am ready to help achieve our agency goal.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Unit Manager

Indian River Juvenile Correctional Facility
05.2012 - Current
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversee CPS's, YS's, O.T's, incarcerated youth and support staff and performed staffing scheduling duties.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Developed strong working relationships with staff, nurses, therapists, and all other staff for cohesive unit functioning.
  • Addressed Youth and Staff issues promptly to reduce risks associated with youth care or operational inefficiencies on the unit.
  • Facilitated interdepartmental collaboration through effective communication and coordination of youth on my unit, including different plans.
  • Met with other Unit Managers, UMA, Institutional staff and support personnel to plan services, programs and activities.
  • Handled complaints from staff, youth and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Streamlined daily operations for increased productivity by delegating tasks and supervising unit staff.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Responded quickly to emergency situations to assess and deescalate issues.

Juvenile Correctional Officer

Indian River Juvenile Correctional Facility
03.2001 - 05.2012
  • Led recreational activities that fostered teamwork, communication skills, and physical fitness among incarcerated youth.
  • Provided crisis intervention services when needed including assisting in calming down distressed or aggressive youth.
  • Improved facility safety by conducting thorough and consistent security checks.
  • Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents' i.e., talent shows, intramural games, art contests, kickball, basketball tournaments, off campus step shows, field trips, etc.
  • Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
  • Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
  • Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
  • Provided necessary support for educational programs, ensuring access to academic resources for all residents.
  • Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all youth.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Completed incident reports when disorder or violence occurs.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Supervised youth during mealtime and recreational time.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented youth behavior and activities in logbooks.
  • Restrained juvenile youth when disturbances required physical intervention.
  • Served as a Hostage Negotiator for 9 years with DRC as my Supervisors.

Security Forces Officer

United States Armed Forces
04.1998 - 12.2007
  • Developed strong relationships with local law enforcement agencies, facilitating effective communication and coordination during joint operations.
  • Maximized resource utilization by closely monitoring equipment inventories, maintenance schedules, and procurement requests as needed for operational efficiency.
  • Implemented advanced surveillance systems, resulting in increased situational awareness and proactive threat detection capabilities.
  • Contributed to strategic planning efforts by assessing current threats and recommending appropriate courses of action to mitigate risks.
  • Promoted an inclusive workplace culture that fostered camaraderie among diverse team members from various backgrounds across the organization.
  • Maintained a safe work environment through consistent monitoring of facility conditions and addressing potential hazards promptly.
  • Conducted thorough investigations into security incidents, identifying root causes and implementing corrective actions.
  • Increased force readiness by managing personnel assignments, schedules, and professional development opportunities.
  • Provided critical support during crisis situations such as natural disasters or terrorist attacks while maintaining order within affected areas under difficult circumstances.
  • Responded to emergency situations quickly and calmly for professional support.
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Developed security plans and procedures to protect personnel and assets.
  • Delivered training sessions to educate personnel on security policies and procedures.
  • Supervised reconnaissance missions to secure critical information regarding current activities and locations of enemy forces.
  • Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach.

Drug and Alcohol Prevention Program Specialist

Urban Minority Alcoholism and Drug Abuse Outreach
09.1991 - 02.2001
  • Presented findings from program evaluations at conferences, showcasing innovative approaches to drug and alcohol prevention within the field.
  • Secured funding for program initiatives through grant writing and maintaining relationships with grant holders.
  • Supervised new staff members joining the team, sharing expertise on effective intervention methods and building a cohesive work environment.
  • Prevented substance abuse among program participants by implementing targeted prevention program strategies.
  • Increased community awareness of drug and alcohol issues through organizing educational events and campaigns.
  • Established partnerships with local schools to implement age-appropriate drug and alcohol education programs.
  • Facilitated substance abuse classes/groups to help youth understand consequences of drug and alcohol use.
  • Evaluated program effectiveness by tracking participant progress and adjusting intervention
  • methods as needed.
  • Co-hosted a weekly radio talk show on issues concerning women.
  • Organized college tours with youth as well as museum tours with volunteers and youth.

United States Navy Reserve

United States Naval Reserves
08.1985 - 04.1995
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Skills

  • CPS scheduling
  • Youth monitoring
  • Safety/Security enforcement
  • Kronos
  • Supervising Youth Specialist
  • Activity Schedules
  • Staff Evaluations
  • Investigations
  • Intervention Hearings
  • Mediations
  • Interdisciplinary Teams
  • Problem-solving abilities
  • Reliability
  • Training and mentoring
  • Team building
  • Conflict Resolution
  • Professionalism
  • Adaptability
  • Quality Assurance
  • Crisis Management
  • Performance Evaluation

Certification

  • CPR/AED Certification
  • Ohio Driver's License
  • First Aid Certification
  • Ohio Certified Prevention Specialist (OCPS)


Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Graphic Design
  • Acting and Theater
  • Drawing and Painting
  • Photography

Timeline

Unit Manager - Indian River Juvenile Correctional Facility
05.2012 - Current
Juvenile Correctional Officer - Indian River Juvenile Correctional Facility
03.2001 - 05.2012
Security Forces Officer - United States Armed Forces
04.1998 - 12.2007
Drug and Alcohol Prevention Program Specialist - Urban Minority Alcoholism and Drug Abuse Outreach
09.1991 - 02.2001
United States Navy Reserve - United States Naval Reserves
08.1985 - 04.1995

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Gloria Robbins