Summary
Overview
Work History
Skills
Timeline
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Gloria Robinette

Yakima,WA

Summary

Proven Business Office Manager with a track record of enhancing operational efficiency and financial health . Expert in deadline management and fostering team leadership, I've successfully streamlined processes, negotiated cost-saving contracts, and led teams to exceed targets. My approach has significantly improved office productivity and customer satisfaction, demonstrating a strong blend of strategic planning and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Business Office Manager

Avista
10.2023 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Business Office Manager

Extreme Hood and Duct
08.2010 - 02.2022
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
  • Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Negotiated contracts with vendors, securing cost-effective services and supplies for office.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Skills

  • Deadline Management
  • Account Reconciliation
  • Staff Training and Development
  • Office Administration
  • Employee Onboarding
  • Payroll and budgeting
  • Records Management
  • Administrative Support
  • Business operations management
  • Document Management
  • Scheduling and calendar management
  • Human Resources Management
  • Business recordkeeping
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Professional and Courteous
  • Staff Training
  • Shift Scheduling
  • Staff Management
  • Budget Administration
  • Hiring
  • Task Delegation

Timeline

Business Office Manager

Avista
10.2023 - Current

Business Office Manager

Extreme Hood and Duct
08.2010 - 02.2022

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Gloria Robinette