Gloria Robles

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Oversaw daily operations to maintain store cleanliness and organization.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Enhanced team productivity by streamlining operational processes.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Started off as a cashier associate worked my way up with hard work,I was recognized by being awarded associate of the quarter,as well as being recognized online official website with reviews.and eventually becoming manager assistant all under a year.

• Maintained accurate records of sales transactions using point-of-sale systems.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Managed customer service inquiries and complaints in a timely manner.
• Created reports on sales trends, inventory levels, and financial data.
• Monitored employee attendance records, timekeeping, and payroll information.
• Established processes for monitoring customer satisfaction levels.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Communicated regularly with customers to gain insights into their needs.
• Maintained up-to-date knowledge of company products and services.
• Analyzed data to identify areas of improvement and innovation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Managed stakeholder relationships through clear communication strategies.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Member of the decision-making body for company-wide objectives.
• Maintained up-to-date knowledge of industry trends and best practices.
• Recruited and trained new employees to meet job requirements.
• Assigned work and monitored performance of project personnel.
• Streamlined communication channels for increased productivity.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed long-term partnerships with external vendors.
• Analyzed business performance data and forecasted business results for upper management.
• Mentored team members in professional development and growth.
• Coordinated cross-functional collaboration for improved efficiency.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Fostered a positive work environment to retain top talent.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Led organizational change initiatives as needed or directed by leadership.
• Developed and executed strategic plans for business growth.
• Identified opportunities for cost reduction and savings initiatives.
• Ensured regulatory compliance across all departments.
• Conducted regular staff evaluations and provided constructive feedback.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Proposed or approved modifications to project plans.
• Monitored budgets, resources, and performance metrics.
• Implemented effective policies and procedures for operations.
• Managed diverse teams to achieve project goals and deadlines.
• Delegated work to staff, setting priorities and goals.
• Organized team activities to build camaraderie and foster pleasant workplace culture.