Gloria Rodriguez
Summary
Driven and detail-oriented professional with a proven track record at Torrance Unified School District, excelling in customer service and data entry. Leveraged problem-solving skills and fluency in Spanish to enhance success rates and streamline administrative processes. Demonstrated dependability in high-volume environments, achieving significant improvements in efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Para Educator Tier II
Torrance Unified School District
09.2013 - Current
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Replenished classroom supply levels to support planned lessons and activities.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Served as a mentor for new teacher assistants, sharing best practices and offering guidance on classroom management strategies.
- Mentored and tutored individual students needing additional help.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Enhanced college application success rates by providing comprehensive guidance on admissions processes and requirements.
- Coordinated student visits to college campuses, maximizing exposure to various institutions and facilitating informed decision-making during the application process.
- Assisted students in exploring and selecting career paths.
Special Education Instructional Aide
Centinela Valley Union High School District
09.2008 - 06.2012
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Documented behaviors, implemented interventions, and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Supported students during transition periods between activities, reducing anxiety and ensuring smooth transitions throughout the day.
- Served as a positive role model for students, demonstrating strong work ethic, problem-solving skills, and empathy towards others.
- Assisted in the planning and execution of field trips and extracurricular activities, ensuring accessibility for all students involved.
- Developed and managed instructional materials and reports.
- Oversaw class of students in absence of instructor.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Receptionist/Order Processor
EBSCO Information Services
06.1999 - 07.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Reviewed order data to verify transactions and shipping dates.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications.
- Maintained comprehensive records of all processed orders for future reference, aiding in tracking shipments and resolving disputes.
- Ensured compliance with company policies and procedures by consistently adhering to established guidelines for processing orders, handling customer information, and resolving disputes.
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.
Education
El Camino College
Torrance, CAHigh School Diploma -
Hawthorne High School
Hawthorne, CA06.1999
Skills
- Data entry skills
- Customer Support
- Problem-Solving
- Attention to Detail
- Fluent Spanish
- Data Analysis
- Project Planning
- Records Management
- Database Maintenance
- Logistical Planning
- Support Services
Languages
Spanish
Native or Bilingual
Timeline
Para Educator Tier II
Torrance Unified School District
09.2013 - Current
Special Education Instructional Aide
Centinela Valley Union High School District
09.2008 - 06.2012
Receptionist/Order Processor
EBSCO Information Services
06.1999 - 07.2007
El Camino College
High School Diploma -
Hawthorne High School
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