Summary
Overview
Work History
Education
Skills
References
Timeline
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Gloria Rodriguez

San Antonio,TX

Summary

Proven hospitality professional with extensive experience at Jupiter's At The Crossing, excelling in POS operation and exceptional customer service. Adept at fostering team collaboration and maintaining a calm demeanor in high-volume settings, I significantly enhanced dining experiences, leading to a noticeable increase in repeat business. Skilled in both organizational multitasking and offering supportive leadership to peers.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Jupiter's At The Crossing
Champaign, IL
03.2024 - 07.2024
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to a high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Greeted guests politely and promptly.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked with guests to get feedback to ensure a satisfactory experience.
  • Set up tables in between patrons to reduce wait times.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Restaurant Hostess

Jupiter's At The Crossing
Champaign, IL
07.2022 - 03.2024
  • Monitored dining area to assess server capacity and estimate wait times.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated clearly with staff to make the business run smoothly, efficiently, and effectively.
  • Managed reservations, waitlists, and special requests for large parties.
  • Worked in the front of the house, greeted incoming guests, escorted them to the assigned dining area, and presented menus.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Communicated with servers about new tables, changes in food availability, and customer comments.
  • Greeted guests and gathered information to seat groups or place them on the waitlist.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Directed customers to the bar area at high-traffic times to increase drink sales.
  • Resolved customer complaints professionally while maintaining a positive attitude toward guests.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Health Sciences

Texas State University
San Marcos, TX

Skills

  • Team member support
  • Hostess support
  • POS operation
  • Multitasking and organization
  • Hospitality service expertise
  • Strong work ethic
  • Calm demeanor
  • Food inspection
  • Order delivery practices
  • Exceptional customer service
  • Clear communication
  • Problem solving

References

References available upon request.

Timeline

Restaurant Server

Jupiter's At The Crossing
03.2024 - 07.2024

Restaurant Hostess

Jupiter's At The Crossing
07.2022 - 03.2024

Some College (No Degree) - Health Sciences

Texas State University

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Gloria Rodriguez