Summary
Overview
Work History
Education
Skills
Timeline
Gloria Rogers

Gloria Rogers

New Haven ,Conn

Summary

I come on time. Don't do a lot of calls outs. My uniforms are always clean and professional looking. Speak with respect and manners. Very helpful if needed. I did 24 years at one site without getting any Recognition of my good work. Now I'm still at the same site. I could have been a site supervisor. They didn't want that for me.

Overview

23
23
years of professional experience

Work History

Security Officer

Securitas Security Services USA
06.2019 - Current

Security Officer

Security Services Of Connecticut
03.2001 - Current
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Examined doors, windows and gates to verify security.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Issued access cards to authorized personnel to monitor access points.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Checked and verified photo identification prior to granting facility access.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Reported suspicious activities and persons to law enforcement.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Wrote detailed reports of all security breaches and investigations.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.

Education

High School Diploma - English

New Haven Public High School Adults Education , 580 Ella T Grasso Blvd
04.1994

Skills

  • Team Player
  • Superb surveillance skills
  • Database Query Software
  • Active Listening
  • CCTV Monitoring
  • Emergency awareness
  • Knowledge of supervisory concepts
  • Theft Prevention
  • Customer Service
  • ID Verification
  • Intrusion Detection
  • Investigation documentation
  • Professional Demeanor
  • Background Investigations
  • Perimeter security
  • Crisis Management Plans
  • Incident Reporting
  • HACCP Processes
  • Complex Problem-Solving
  • Crisis Management
  • Electronic surveillance
  • Patrol techniques
  • Work ethic
  • Detailed Activity Logs
  • Access point monitoring
  • Background Checks
  • Conflict de-escalation
  • Access Control
  • Stationary surveillance
  • Physical Fitness
  • Event security
  • General security
  • Punctuality
  • Risk Assessment
  • Interpreting procedures and instructions
  • Emergency Response
  • Night and Safe Deposit Procedures
  • Security Equipment Operation
  • Sensitive information handling
  • Access Control Management
  • Surveillance
  • Reliability
  • Secure Transportation
  • Traffic Control
  • Relationship building and management
  • CCTV Surveillance
  • Security Screenings
  • Access systems and patrol
  • Document Management
  • Security Regulation Enforcement
  • Criminal Investigations
  • Workplace Safety
  • Crime Prevention
  • Government security clearance
  • Adaptable and Flexible
  • Crisis intervention training
  • Coaching and Mentoring
  • De-Escalation Techniques
  • Keen observer
  • Security Needs Assessment
  • Ground Patrol
  • Report Generation
  • Schedule Coordination
  • Reliable and Responsible
  • Pattern Recognition
  • Investigative abilities
  • Superior customer service
  • Detail Oriented
  • Patrolling
  • Security camera monitoring
  • Patrol operations
  • Physical Stamina
  • Security Protocols
  • Self-Defense
  • Personal security
  • Team Training
  • Emergency Management
  • English fluency

Timeline

Security Officer - Securitas Security Services USA
06.2019 - Current
Security Officer - Security Services Of Connecticut
03.2001 - Current
New Haven Public High School Adults Education - High School Diploma , English

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Gloria Rogers