Gloria Rohena Concepcion
Orlando,FL
Summary
Dedicated Environmental Services Associate at AdventHealth, skilled in sanitation procedures and customer service. Proven ability to enhance operational effectiveness through efficient cleaning techniques and team collaboration. Recognized for maintaining high cleanliness standards and ensuring workplace safety compliance, contributing to a safe and welcoming environment for patients and staff alike.
Overview
6
6
years of professional experience
Work History
Environmental Services Associate
AdventHealth
11.2020 - 09.2025
- Maintained cleanliness and sanitation standards across patient care areas to ensure safety and compliance.
- Operated cleaning equipment and tools efficiently, enhancing overall operational effectiveness.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Conducted routine inspections to identify maintenance needs and facilitate timely repairs.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Demonstrated flexibility by adjusting work schedules or assignments to accommodate the needs of the facility and its occupants.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned elevators, glass, and planters in public areas.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Housemen
Quality Inn and Suites Winter Park Village Area
07.2019 - 10.2020
- Coordinated daily cleaning and maintenance tasks to uphold facility standards.
- Assisted with inventory management and supply organization for operational efficiency.
- Monitored and reported safety hazards, ensuring a safe environment for staff and guests.
- Trained new staff on procedures and best practices for cleanliness and customer service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
Associate in Teacher Assistant - Associate in Teacher Assistant
Dewey University
Carolina, Puerto Rico05-1994
Skills
- Sanitation procedures
- Cleaning techniques
- Chemical handling
- Hazardous waste management
- Biohazard cleanup
- Problem-solving
- Time management
- Customer service
- Cleaning and sanitation
- Team collaboration
- Workplace safety compliance
- Sterilization techniques
- Residential cleaning
- Sorting and washing laundry
- Room preparation
- Physical stamina
- Hazardous chemical training
- Quality control guidelines
- Supply management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Environmental Services Associate
AdventHealth
11.2020 - 09.2025
Housemen
Quality Inn and Suites Winter Park Village Area
07.2019 - 10.2020
Associate in Teacher Assistant - Associate in Teacher Assistant
Dewey University