Gloria Roth

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
• Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
• Optimized store operations by assisting with opening or closing procedures as needed.
• Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
• Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
• Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
• Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
• Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
• Collaborated with team members to provide seamless assistance across all areas of the store.

Billing Insurance Claims as well as helping with Pension and Annuities.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.