Gloria Rueda
10786 Winding Creek Way, Boca Raton,FL
Summary
Organized and dedicated administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist II
Holy Cross Medical Group
Fort Lauderdale, FL
11.2021 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Oriented manner contributing to 20% increase in guest satisfaction that year
- Obtained pre-authorization from insurance companies ahead of medical services
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Agent Support Specialist Medicare
Teleperformance USA
North Lauderdale , FL
08.2014 - 10.2021
- Managed over 50 customer calls per day, and highly empathetic client relationships with all providers of Medicare.
- Maintained composure, patience face of difficult Medicare-provided situations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Victims Crime Compensation Office-Bilingual Cleric
Victim Crime State Of New Jersey
Newark, NJ
02.2003 - 07.2014
- Provided crime victims with information about community services and resources available to them.
- Established initial contact with 20 victims, and gathered information regarding case analysis data to determine future risks and appropriate follow-up activities.
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Education
Bachelor of Arts - Criminal Justices
Kean University
100 Morris Avenue 05.2001
Skills
- Customer care
- Report development
- Flexible and Adaptable
- Decision-Making
- Critical Thinking
- Schedule management
Timeline
Medical Office Specialist II
Holy Cross Medical Group
11.2021 - Current
Agent Support Specialist Medicare
Teleperformance USA
08.2014 - 10.2021
Victims Crime Compensation Office-Bilingual Cleric
Victim Crime State Of New Jersey
02.2003 - 07.2014
Bachelor of Arts - Criminal Justices
Kean University
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