Gloria Salcedo

Process and execute all ticket counter, gate and baggage services functions.

Assist customers with check in process, baggage handling, rebooking procedures and special services requests. Assisting customers with seat request changes, processing of standby passengers and accommodating misconnect/oversold passengers. Boarding flights efficiently and professionally ensuring an ontime departure.

Responsible for managing assigned gates, flights and team members .

Ensure adequate staffing for arrivals and departures. Provide leadership support during irregular operations such as oversold, cancelled and weight-restricted flights. Work collaboratively with others while supporting colleagues to achieve success. Address and resolve customer complaints in a timely and productive manner.

Opening and closing store responsibilities. Supervised daily operations including assigning duties, executing floor moves, accepting deliveries and processing sales, exchanges and returns.

Assisted with banquet set up, service and breakdown. Served multi course meals during the event as needed. Maintained cleanliness of buffet area before, during, and after each meal service period. Ensured that all food was served promptly and properly presented according to standards set by the caterer.