GLORIA Sandoval
San Antonio,TX
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
17
17
years of professional experience
Work History
Parts Specialist
Alamo City Truck Service
04.2019 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Satisfied customers with fast, knowledgeable service for Type product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
Assistant Manager
O'Reilly Auto Parts
San Antonio , TX
04.2007 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
None -
Southsidehigh
San Antonio, TXSkills
- Technical knowledge
- Warehouse Operations
- Shipping and receiving
- Returns processing
- Packaging and Labeling
- Warranty Administration
- Sales Support
Timeline
Parts Specialist
Alamo City Truck Service
04.2019 - Current
Assistant Manager
O'Reilly Auto Parts
04.2007 - 03.2018
None -
Southsidehigh
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