Gloria Saylor
San Diego, Chula Vista ,Untied States
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner, Hostess
Aunt Emma's
07.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Hostess
Edgewater Grill
03.2024 - 01.2025
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
Server, Runner, Hostess
Sushi&Galbi
02.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Hospitality Team Member
Mendocino Farms
03.2021 - 02.2022
- Capable to cover any position hospitality: Host, Register, Runner, Phones/ Bagging and Expo.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School -
Santillana Del Mar
06.2019
Skills
- Safe Food Handling
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Languages
Spanish
Bilingual or Proficient (C2)
Certification
Food Handlers Card
Timeline
Food Runner, Hostess
Aunt Emma's
07.2024 - Current
Hostess
Edgewater Grill
03.2024 - 01.2025
Server, Runner, Hostess
Sushi&Galbi
02.2022 - 03.2024
Hospitality Team Member
Mendocino Farms
03.2021 - 02.2022
High School -
Santillana Del Mar
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