Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Silva Higareda

Corona,CA

Summary

Dynamic sales professional with a proven track record at Walmart, excelling in customer service and team collaboration. Skilled in inventory management and problem-solving, I have successfully enhanced operational efficiency and customer satisfaction. My ability to train and motivate teams has consistently driven performance and fostered a positive work environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Target
01.2025 - Current
  • Enhanced customer experience through attentive service and product knowledge.
  • Managed inventory levels, ensuring optimal stock availability for sales.
  • Trained new associates on sales techniques and customer engagement strategies.
  • Developed and implemented promotional displays to drive product visibility.

Manager

Walmart
08.2021 - 12.2024
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and developed team members on operational procedures and customer service standards.
  • Collaborated with cross-functional teams to enhance inventory management processes.
  • Implemented strategies to streamline workflow, resulting in improved efficiency across departments.
  • Oversaw scheduling and staff assignments to meet business needs and maximize productivity.
  • Conducted regular team meetings to align goals and foster a collaborative work environment.
  • Ensured compliance with company policies, safety standards, and regulatory requirements in all operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Commercial Cleaner

Molino De Oro
04.2018 - 06.2020
  • Learned proper handling and usage of cleaning chemicals and equipment.
  • Assisted in maintaining cleanliness and sanitation standards across all areas.
  • Adapted to various cleaning techniques for diverse surfaces and environments.
  • Followed safety protocols to ensure a hazard-free workplace during cleaning tasks.
  • Collaborated with team members to complete cleaning assignments efficiently.
  • Organized tools and supplies to streamline daily cleaning operations.
  • Responded promptly to urgent cleaning requests, adapting to changing priorities.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

Corona Adult School
Corona, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Target
01.2025 - Current

Manager

Walmart
08.2021 - 12.2024

Commercial Cleaner

Molino De Oro
04.2018 - 06.2020

Corona Adult School

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