Gloria Singh
Queens,NY
Summary
Proven expert in safety and sanitation with a track record of enhancing client satisfaction at Nazi Hair Salon through personalized beauty consultations and exceptional service. Skilled in skin analysis and hairstyling, adept at fostering client loyalty and trust. Demonstrates strong communication and organizational skills, ensuring efficient and accurate tax preparation at Edna Tax LLC.
Overview
22
22
years of professional experience
Work History
Beautician
Nazi Hair Salon
NYC
06.2002 - 06.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
Wheelchair Agent / Lead
ERMC Aviation
New York, NY
06.2023 - 04.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
Teacher's Assistant
KIDDIES ACADEMY
Long Island City, NY
04.2021 - 11.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Tax Preparer
Edna Tax LLC
Nyc
02.2008 - 02.2011
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
Diploma - Medical Insurance Billing
Wingate High School
Brooklyn, NY06.1999
Skills
- Safety and Sanitation
- Body treatment experience
- Leader ,take charge
- Excellent people communication skills
- Work well with others
Timeline
Wheelchair Agent / Lead
ERMC Aviation
06.2023 - 04.2024
Teacher's Assistant
KIDDIES ACADEMY
04.2021 - 11.2023
Tax Preparer
Edna Tax LLC
02.2008 - 02.2011
Beautician
Nazi Hair Salon
06.2002 - 06.2024
Diploma - Medical Insurance Billing
Wingate High School