Gloria Smith
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision. Experienced in customer service, data entry and office management.
Overview
31
31
years of professional experience
Work History
Administrative Assistant II
North Carolina Department Of The Secretary Of Stat
02.2015 - Current
- Manages day-today operations of the Lobbying Compliance Division in the administrative capacity; as lead person. I train and assist newly lobbying personnel.
- Processes, analyzes and reviews electronic submissions of registrations, authorizations, and expense reports of lobbyists and the lobbyist principals, ensuring all submissions are in compliance with established laws. Participates in systematic reviews of the lobbyist/lobbyist principals.
- Consults and advises the lobbying community and others on filing requirements, expense reports, problem solving and recommendations to meet statutory requirements.
- Ensures that all non-filers are in compliance in accordance with the North Carolina General Statute requirements by contacting them via telephone, email, and certified mail correspondence, as necessary.
- Prepares and post the North Carolina General Assembly Directory to the website every 20 days when the legislators are in session and every 60 days thereafter.
- Verifies the input and accuracy of lobbying expense data gathered for the entire year and compile into one report (compilation report) that I post to the Secretary of State public website. Reviews and revise the lobbying forms and post them to the website.
- Perform receptionist duties as needed and assist the public with electronic filing of documents, including registrations, expense reports, and other lobbying documentation in person and remotely on the telephone.
- Execute record filing system to improve document organization and management.
- Place purchase orders to maintain adequate stock levels.
- Receive and sort incoming mail , dispatches, or distribute to correct recipient.
- Responsible for files retention to include preparing and transferring files to the State Archives of North Carolina.
- Provide the IT Technology Department programmers with feedback and suggestions to improve the SOSKB Lobbying Division portion of the overall SOSKB. Provide suggestions or modifications for the Lobbying portion of the website.
Administrative Assistant I
North Carolina Department Of The Secretary Of Stat
01.2007 - 02.2015
- Provided telephone support to customers; answered inquiries in relation to corporate business entities documents and annual report filings in accordance to established North Carolina General Statutes; responded to customers email inquiries as necessary.
- Processed and ordered requested documents for customers; faxed and mailed requested forms/documents.
- Provided technical support to customers via the Internet.
- Retrieved and responded to messages from voice mailbox.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Was responsible for providing certified documents for use in court cases.
- Processed, trained and assisted coworkers with special custom order requests. Processed gold sealed documents to be apostilled for use in other countries.
- Scanned and documented returned e-notifications to customers in regards to filed documents.
Staff Assistant II
Boston University Parking Services
04.1997 - 12.2000
- Issued parking permits and refunds for staff, faculty and students.
- Processed and balanced cash, checks and credit card sales; prepared vouchers and deposited all cash income;.
- Handled incoming calls and delivered exceptional service to every guest.
- Was responsible for preparing all guest pass requests and accommodations.
- Retrieved and processed online requisitions.
- Maintained accountability of the voice mail system.
- Prepared and maintained monthly and weekly parking activity calendars;
- Radio dispatcher for field operations.
Medical Clerk
USA MEDDAC, Coordinated Care Division
09.1994 - 11.1996
- Received clinic visitors and telephone calls; registered patients into the automation system.
- Scheduled appointments and prepared patient record charts.
- Printed healthcare providers rosters for daily appointments; using the automated computer system.
- Followed up with providers to address requests and concerns.
- Processed end of day, i.e., kept appointments, no-shows, cancellations, walk-ins and telephone consultations.
- Maintained waiting list for appointments.
Supply Technician
Cutler Army Hospital; Medical Materiel Branch
05.1992 - 08.1994
- Managed medical items through an automated system; reviewed and processed requisitions/purchase requests;
- Maintained accurate price, vendor and supply transactions information on national stock numbers; reviewed monthly demand report, determining need for stockage.
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Performed monthly review of zero balances, dues-in and backorders; processed receipts; managed all emergency requisitions and ensured all priorities were handled in a timely manner;.
- Participated in cyclic inventories; assisted in resolving discrepancies, adjusting inventory as necessary.
Education
General Office Technology
Bladen Community College
Dublin, NCLiberty University
Lynchburg, VAHigh School Diploma -
Tar Heel High School
Tar Heel, NC 2939206.1976
Skills
- Mail Handling
- Data Entry
- Appointment Scheduling
- Calendar Management
Timeline
Administrative Assistant II
North Carolina Department Of The Secretary Of Stat
02.2015 - Current
Administrative Assistant I
North Carolina Department Of The Secretary Of Stat
01.2007 - 02.2015
Staff Assistant II
Boston University Parking Services
04.1997 - 12.2000
Medical Clerk
USA MEDDAC, Coordinated Care Division
09.1994 - 11.1996
Supply Technician
Cutler Army Hospital; Medical Materiel Branch
05.1992 - 08.1994
General Office Technology
Bladen Community College
Liberty University
High School Diploma -
Tar Heel High School
Similar Profiles
Howard TateHoward Tate
Correctional Captain at North Carolina Department of CorrectionsCorrectional Captain at North Carolina Department of Corrections
Michael BrownMichael Brown
Correctional Officer at North Carolina Department of Adult CorrectionsCorrectional Officer at North Carolina Department of Adult Corrections
Chantay SandersChantay Sanders
Juvenile Counselor at North Carolina Department of Public SafetyJuvenile Counselor at North Carolina Department of Public Safety
Kailey AlbrittonKailey Albritton
Administrative Assistant II at Citrus County Board of County CommissionersAdministrative Assistant II at Citrus County Board of County Commissioners
Dawn WebsterDawn Webster
Administrative Assistant II at City of Milwaukee Water WorksAdministrative Assistant II at City of Milwaukee Water Works