Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Gloria Smith

Houston,TX

Summary

Administrative Assistant with five years’ experience of working in the office, Highly motivated, Excellent computer skills in Access, Microsoft office, Excel, Power Point, Microsoft Word, Excellent Customer Service Skills. Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.

Overview

18
18
years of professional experience

Work History

Correctional Officer

TDCJ
Dalhart, TX
03.2024 - 06.2024
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.
  • Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
  • Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.

Payroll Specialist

University of Central Oklahoma
08.2012 - 02.2013
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Answered telephones, direct calls, and take messages
  • Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Opened, sort, and route incoming mail, answered correspondence, and prepared outgoing mail
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
  • Computed, record, and proofread data and other information, such as records or reports
  • Typed, format, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Completed work schedules, manage calendars, and arrange appointments
  • Reviewed files, records, and other documents to obtain information to respond to requests

Project Clerk

Oklahoma Housing Authority
02.2012 - 05.2012
  • Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed
  • Operated office machines such as high speed business photocopiers, reader/scanners, addressing machines, stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines
  • Placed original copies in feed trays, feed originals into feed rolls, or position originals on tables beneath camera lenses
  • Computed prices for services and receive payment, or provide supervisors with billing information
  • Sorted, assembled, and proofed completed work
  • Set up and adjusted machines, regulated factors such as speed, ink flow, focus, and number of copies
  • Monitored machine operation, and make adjustments as necessary to ensure proper operation
  • Loaded machines with materials such as blank paper or film
  • Maintained stock of supplies, and requisition any needed items
  • Filed and stored completed documents

Administrative Assistant

Langston Police Department
01.2010 - 09.2010
  • Prepared dockets or calendars of cases to be called, using typewriters or computer
  • Recorded case dispositions, court orders, or arrangements made for payment of court fees
  • Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines
  • Prepared and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses
  • Prepared documents recording the outcomes of court proceedings
  • Instruct parties about timing of court appearances
  • Explained procedures or forms to parties in cases or to the general public
  • Searched files and contact witnesses, attorneys, or litigants to obtain information for the court
  • Followed procedures to secure courtrooms or exhibits, such as money, drugs, or weapons
  • Amended indictments when necessary and endorse indictments with pertinent information

Clerk

Oklahoma Department of Transportation
06.2010 - 08.2010
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Answered telephones, direct calls, and take messages
  • Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Opened, sorted, and routed incoming mail, answered correspondence, and prepare outgoing mail
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
  • Computed, recorded, and proofread data and other information, such as records or reports
  • Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Completed work schedules, manage calendars, and arrange appointments
  • Reviewed files, records, and other documents to obtain information to respond to requests

Data-Entry Clerk

Galt Foundation
05.2009 - 06.2009
  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
  • Compiled, sorted and verified the accuracy of data before it is entered Compared data with source documents, or re-enter data in verification format to detect errors
  • Stored completed documents in appropriate locations
  • Located and correct data entry errors, or report them to supervisors
  • Maintained logs of activities and completed work
  • Selected materials needed to complete work assignments
  • Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media
  • Resolved garbled or indecipherable messages, using cryptographic procedures and equipment

Receptionist

Langston University
11.2008 - 05.2009
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine
  • Heard and resolved complaints from customers or the public
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Filed and maintained records
  • Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Collected, sorted, distributed, or prepared mailed, messages, or courier deliveries
  • Processed and prepared memos, correspondence, travel vouchers, or other documents
  • Received payment and recorded receipts for services

Administrative Assistant

Information Technology Services
01.2007 - 07.2007
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destination
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine
  • Heard and resolved complaints from customers or the public
  • Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Filed and maintained records
  • Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Collected, sorted, distributed, or prepared mailed, messages, or courier deliveries
  • Processed and prepared memos, correspondence, travel vouchers, or other documents
  • Received payment and record receipts for services

Librarian Assistant

Langston University
02.2006 - 05.2007
  • Helped patrons find and use library resources, such as reference materials, audiovisual equipment, computers and other electronic resources, and provide technical assistance when needed
  • Answered routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary
  • Processed print and non-print library materials to prepare them for inclusion in library collections
  • Reserved, circulated, renewed, and discharge books and other materials
  • Catalogue and sort books and other print and non-print materials according to procedure, and return them to shelves, files, or other designated storage areas
  • Provided assistance to teachers and students by locating materials and helping to complete special projects
  • Organized and maintained periodicals and reference materials
  • Maintained and troubleshoot problems with library equipment including computers, photocopiers, and audiovisual equipment
  • Delivered and retrieved items throughout the library by hand or using pushcart
  • Trained other staff, volunteers or student assistants, and schedule and supervise their work

Education

Bachelor's Degree -

Langston University

Skills

  • Non-violent intervention
  • Crime Prevention
  • Crisis Management
  • Surveillance
  • CCTV Monitoring
  • Facility Security

Timeline

Correctional Officer

TDCJ
03.2024 - 06.2024

Payroll Specialist

University of Central Oklahoma
08.2012 - 02.2013

Project Clerk

Oklahoma Housing Authority
02.2012 - 05.2012

Clerk

Oklahoma Department of Transportation
06.2010 - 08.2010

Administrative Assistant

Langston Police Department
01.2010 - 09.2010

Data-Entry Clerk

Galt Foundation
05.2009 - 06.2009

Receptionist

Langston University
11.2008 - 05.2009

Administrative Assistant

Information Technology Services
01.2007 - 07.2007

Librarian Assistant

Langston University
02.2006 - 05.2007

Bachelor's Degree -

Langston University

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Gloria Smith