Gloria Smith
Kingwood
Summary
Dedicated professional with experience at Rescare, skilled in developing personalized care plans and enhancing client independence. Proven ability in problem-solving and attention to detail, ensuring safety and satisfaction. CPR certified, with a supportive personality that fosters strong relationships and effective communication in diverse environments.
I have over 20 years experience in ratail. counting money and customer service , computer skills and phone skills. answering phone calls and receiving phone calls.
Overview
19
19
years of professional experience
Work History
DSP
Rescare
Clarksburg, WV
02.2023 - Current
- Supported individuals with disabilities in daily living and community integration activities.
- Assisted in developing personalized care plans to enhance client independence.
- Monitored client progress and reported changes to healthcare teams for effective support.
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cashier
Shop N Save Supermarket
Kingwood, WV
02.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Monitored inventory levels at checkout, notifying management of stock shortages.
- Participated in training new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
DSD Receiver
Walmart
Kingwood, WV
08.2007 - 12.2022
- Conducted thorough inspections and validations of incoming deliveries to uphold quality standards.
- Oversaw operation of warehouse equipment to guarantee safe handling of merchandise.
- Streamlined stock organization to enhance inventory management efficiency.
- Facilitated training sessions for new staff on receiving procedures and safety protocols.
Education
High School Diploma -
Preston High School
Kingwood, WVSkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Active listening
- Effective communication
- Decision-making
- Ability to lift
- Supportive personality
- Safety compliance
- Relationship building
- Caring companionship
- Personal care worker
- Emotional support
- Documentation and recordkeeping
- Meal preparation
- Client satisfaction
- Housekeeping duties
- Vitals monitoring and documentation
- First aid training
- Goal setting
- Problem identification
- Professionalism
Timeline
DSP
Rescare
02.2023 - Current
Cashier
Shop N Save Supermarket
02.2022 - 02.2023
DSD Receiver
Walmart
08.2007 - 12.2022
High School Diploma -
Preston High School