Gloria Stansell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willingness to help others with questions on a file or even to boost their confidence and help push them when needed with words of encouragement. Always has a strive to learn new things assist team into making strides towards their goal.
Overview
9
9
years of professional experience
1
1
Certification
Work History
At Shop Estimator
Snapsheet
04.2022 - Current
- Streamlined estimation process for faster turnaround times with the implementation of new software tools within the scope of process procedures.
- Enhanced communication between shops and carriers by providing detailed cost breakdowns and explanations for written preliminary estimate with the information provided by shop and carrier.
- Assisted manager and leads in chats for team estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Assisted in UI Pilot specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Provided feedback information on UI system to manager and tech manager to ensure system is operating to it full potential and in creating a helpful and understandable system for future estimators that will use the UI system.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs..
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Bodyshop Estimator
Gerber Collision And Glass
07.2016 - 04.2022
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Mentored junior estimators, sharing knowledge and best practices to enhance the overall skillset of the body shop team.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Enforced compliance with safety regulations when operating equipment.
Administrative Assistant
Gene Springfield Catering
03.2015 - 07.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Science - Mathematics And Education
Columbia College
Columbia, ScAssociate of Arts - Nursing
Midlands Technical College
West Columbia, SCSkills
- Estimate Preparation
- Foundation Systems
- Math
- Vendor Relationships
- Cost Estimation
- Software Proficiency
- Critical Thinking
- Problem Solving
- Teamwork Abilities
- Estimate Negotiation
- Client Relations
- Technical Expertise
- Attention to Detail
- Decision Making
- Time Management
- Estimating Software
- Project Coordination
Accomplishments
I have complete BSA top leadership training and also acted as troop guide for recent Wood Badge Class. I have Coached soccer for over 10 years. And about to take on Course Director for an Introduction to Leadership Course for BSA Scouts.
Certification
Licenses in majority of the states for estimating including SC, NY, and AK
Affiliations
- Love hanging out with family, working with youth from church and scouts, Coaching and playing soccer. As well as sitting on training and membership chairs for BSA Scout Indian Water district.
Timeline
At Shop Estimator
Snapsheet
04.2022 - Current
Bodyshop Estimator
Gerber Collision And Glass
07.2016 - 04.2022
Administrative Assistant
Gene Springfield Catering
03.2015 - 07.2016
Associate of Science - Mathematics And Education
Columbia College
Associate of Arts - Nursing
Midlands Technical College
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