Gloria Stoltz
Elgin,IL
Summary
Productive Office Assistant committed to delivering high-quality results.Focused on building excellent rapport with others, providing inventory support and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality. Assists team of office professionals with administrative and organizational needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Office Associate
Rainbow's End Child Development Center
Carbondale , IL
2020.08 - Current
- Directed clients and guests to correct departments, rooms and staff members.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Screened visitors and directed to specific location for office safety.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Handled requests-for-information and delegated customer service tasks to appropriate employees.
- Answered approximately 10-15 phone calls daily and pleasantly welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Sales Associate
Aeropostale
West Dundee , IL
2018.06 - 2020.08
- Answered incoming telephone calls to provide store, products and services information.
- Obtained signatures for financial documents and internal and external invoices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Recruited, hired and trained new hires to optimize profitability.
Education
Bachelor of Arts - University Studies
Southern Illinois University Carbondale
Carbondale, IL08.2022
Skills
- Event Planning
- Payroll Processing
- Time Management
- Payment Processing
- Front Office Management
- Customer Service
- Verbal and Written Communication
- Planning and Organization
- Excel Spreadsheets
Languages
Spanish
Limited
Timeline
Office Associate
Rainbow's End Child Development Center
2020.08 - Current
Sales Associate
Aeropostale
2018.06 - 2020.08
Bachelor of Arts - University Studies
Southern Illinois University Carbondale
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