Gloria Suazo

· Supervise and manage Deputies under my chain-of-command

· Complete monthly tasks with precise detail and accuracy

· Complete payroll and manage the Deputies time to remain in compliance

· Train new-hires and ensure they are prepared to apply what has been taught to enforce criminal and traffic laws

· Ensure the strict enforcement of criminal and traffic laws for public safety and welfare

· Adhered to strict policies without direct supervision

· Exposure to life-threatening circumstances

· Apprehended and transported criminals

· Completed detailed reports and cooperated with the District Attorneys for prosecution

· Responded promptly to dispatch and took appropriate action at crime scenes

· Conducted high-speed vehicle chases in serious and emergency scenarios

· Took immediate action upon discovering violators of laws and public safety

· Trained in necessary procedures such as first aid when emergency services were not immediately available

· Ensure the strict enforcement of criminal and traffic laws for public safety and welfare

· Adhered to strict policies without direct supervision

· Exposute to life-threatening circumstances

· Apprehended and transported criminals

· Completed detailed reports and cooperated with the District Attorneys for prosecution

· Responded promptly to dispatch and took appropriate action at crime scenes

· Conducted high-speed vehicle chases in serious and emergency scenarios

· Took immediate action upon discovering violators of laws and public safety

· Trained in necessary procedures such as first aid when emergency services were not immediately available

· Ensure the strict enforcement of criminal and traffic laws for public safety and welfare

· Adhered to strict policies without direct supervision

· Exposute to life-threatening circumstances

· Apprehended and transported criminals

· Completed detailed reports and cooperated with the District Attorneys for prosecution

· Responded promptly to dispatch and took appropriate action at crime scenes

· Conducted high-speed vehicle chases in serious and emergency scenarios

· Took immediate action upon discovering violators of laws and public safety

· Trained in necessary procedures such as first aid when emergency services were not immediately available

Promoted to the Liaison Client Hospital Project January 2011-November 2011

· Processed all applications and follow-ups until approval was obtained

· Maintained assigned work que on all patient accounts

· Maintained structured and timely contact with the patient and resolved all inquiries regarding the patient account

· Informed the Client in a timely manner of all approvals and denials of coverage

Promoted to Liaison Account Representative for Company and Client May 2009- January 2011

· Liaison between the company and Harris County Hospital District (HCHD)

· Que consisted of reviewing and adjusting any discrepancies prior to billing the Client

· Account Representative work with the hospital’s uninsured patients and the Clients’ whom Cardon is contracted by conducting financial screening process in order to establish potential eligibility for financial medical assistance under Federal, State, County, and Charity programs to include other payment options for the hospital patients

· Acted as a liaison between hospital personnel, the patient, and the main office staff in regards to patient accounts

· Interacted with governmental agencies n getting applications approved

· Processed all inner-office requests in a timely and efficient manner

· Process hospital requests in a timely manner

· Maintained and updated logs for the company

· Requested and/or copied medical records, itemized statements, and universal bill requests

· Assisted Case Managers as needed

· Processed information requisitions by the main office staff

· Ran reports for new patients, therefore, forwarding to the patient representatives for screening

· Completed several daily reports, and provide excellent customer service

HCHD Account Representative / Outpatient Representative September 2008- May 2009

· Worked with County programs including Medicaid, Crime Victim’s Compensation (CVC), and Social Security Disability

· Interviewed patients by telephone for various governmental assistance programs

· Located patients at various addresses, which could include the homeless district, housing projects, and other low-income neighborhoods

· Followed-up on all patient encounters in order to secure financial medical assistance to include payment options for services rendered by a health-care provider and attended special training for CVC, this included reviewing the individual cases to classify the patient as a CVC, if all requirements were met, CVC would verify all medical expenses incurred by the victim, as part of the review, I would contact the local law enforcement and emergency medical services agencies for any type of police reports or any pertinent information to the case.

· Manned multiple line switchboard (i.e. 3 screens) of 911 emergency phone calls

· Recorded all the appropriate information to re-route call to either, Houston Police Department, Ambulance, or Fire Department

· All calls must be executed in less than 2 minutes, the information consists of listening, typing, and asking appropriate questions all simultaneously, and processing the call to the appropriate party

· Upon receiving a request for police, processed the call by obtaining all pertinent information on location, crime, suspects, and drops a call-slip in a timely manner for HPD to respond to a call for service

· Nominated “Call-Taker of the Year”

· Travel throughout Houston to inspect apartments, FEMA provided a checklist of the qualifications in order for the apartment to be considered habitable

· Adhered and completed reports daily for approval

· It was required to inspect 30 apartments minimum per day

· Assisted in an administrative capacity

· Completed and assigned routes to my fellow coworkers

· Assisted in processing payroll and archiving reports