Gloria Suchil
Dallas
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Food manager certificate, Masterclass Big Tex 2024 graduate.
Overview
12
12
years of professional experience
Work History
Hostess
Eddie’s Tex Mex Cocina
02.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Seated patrons based on guest preferences and seating availability.
Senior Hostess
E Bar Tex Mex
11.2019 - 02.2024
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Handled high-pressure situations with grace and professionalism, maintaining composure during unexpected challenges or issues that arose within the dining room.
- Assisted servers during peak hours to maintain smooth operations and prevent delays in service.
- Collaborated with fellow team members on various projects aimed at enhancing the restaurant''s reputation within the local community.
Cashier
Old Navy
10.2014 - 10.2022
- Provide exceptional customer service and help raise customer purchases
- Resolve customer complaints to maintain store reputation and grow customer retention
- Count and handle cash to report daily sales and train new hires
Receptionist
C.I.A.G Construction
02.2013 - 05.2018
- Prepare and organize expense reports, invoices, and checks to meet certain deadlines
- Analyze financial statements to compare actual and targeted profit goals
- Schedule business meetings and out of state air travel for employer
Cashier
El Rancho
10.2012 - 02.2013
- Provide exceptional customer service
- Work as a team player collaborating with coworkers and managers
- Informed customers of product information when they had a concern
Education
High School Diploma -
Skyline High School
Dallas, TX05.2011
Skills
- Honest
- Trustworthy
- Punctual
- Familiar with Microsoft Office
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Bilingual
Timeline
Hostess
Eddie’s Tex Mex Cocina
02.2024 - 12.2024
Senior Hostess
E Bar Tex Mex
11.2019 - 02.2024
Cashier
Old Navy
10.2014 - 10.2022
Receptionist
C.I.A.G Construction
02.2013 - 05.2018
Cashier
El Rancho
10.2012 - 02.2013
High School Diploma -
Skyline High School
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