Gloria Swindler
Greenville,SC
Summary
Versatile District Relief with 9 years of experience in customer service, team management, and sales growth. Proficient in marketing, recruiting, and problem solving. Skilled in Microsoft Office and committed to continuous learning through online courses in Business Administration. Skilled in strategic planning and team leadership, adept at problem-solving and fostering strong client relationships. Demonstrated the ability to adapt quickly to new environments and delivers exceptional results under pressure.
Overview
9
9
years of professional experience
Work History
District Relief Manager
Waffle House
08.2016 - Current
- Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
- Implemented customer service initiatives resulting in an increase in customer satisfaction scores
- Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
- Managed a team of employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
- Collaborated with the store manager to develop and implement strategic plans to drive sales and achieve revenue targets
Education
Online course - Business Administration
Greenville Technical College
Greenville, SC02.2025
Skills
- Upselling
- Customer service
- Recruiting
- Marketing
- Problem solving
- Team Management
- Microsoft Excel
- Profit & Loss
- Time Management
- Adaptability
- Microsoft Word
- Critical thinking
- Leadership
- Communication skills
- Payment processing
- Troubleshooting issues
- Staff supervision
- Crisis management
- Paperwork processing
- Negotiation
- Compliance
- Quality service
- Teamwork and collaboration
- Positive attitude
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Team building
- Professional and courteous
- Task prioritization
- Self motivation
- Customer relationship management
- Conflict resolution
- Analytical thinking
- Employee training
- Goal setting
- Professionalism
- Good judgment
- Documentation and reporting
- Strategic planning
- MS office
- Preventive Maintenance
Timeline
District Relief Manager
Waffle House
08.2016 - Current
Online course - Business Administration
Greenville Technical College
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