GLORIA ANEZ
Woodstock,GA
Summary
Tenured professional experienced in project management, business development, and technical support. Proven ability to lead technical project teams with strong leadership, communication and organizational skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sr.Project Manager – Knapp USA Software Solutions
Knapp Inc.
08.2008 - 03.2025
- Company Overview: Knapp is a worldwide leader of Warehouse and Distribution Center's logistic solutions
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Knapp's advanced technology manufactures and integrates material handling solutions and warehouse management systems
- Mentored junior project managers and team members to enhance their skills and career growth.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Project initiation, project budget/costs, project planning, project scheduling and execution
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Project controlling and risk management
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Sales support – Technical sales presentations, RFI, budget offers and contract negotiation
- Communicated project plans and progress to key stakeholders and project contributors.
- Post start up customer care ( drafting customer service contracts, managing key user training, and customer change requests)
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Lead specification workshops with customers, evaluation and writing of functional requirement specifications together with the engineering team
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Interface between the organization's technical team and customer Project and IT teams for issue resolution & technical requirements management
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Report project status and performance both internally to the executive management and externally to customer
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Knapp Logistics is a worldwide leader of Warehouse and Distribution Center's logistic solutions
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Knapp's advanced technology manufactures and integrates material handling solutions and warehouse management systems
- Established and managed change management processes to fulfill successful project transitions.
- Partnered with project team members to identify and quickly address problems.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Drove organizational change by leading implementation of strategic initiatives, achieving significant improvements in business processes and efficiency.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Championed corporate values and ethics in all project activities, setting strong example for team members and reinforcing company's reputation for integrity.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Business Manager
Kitchen & Bath Accents, LLC
01.2007 - 07.2008
- Responsible for marketing strategies, direct sales, and general customer service
- Project schedule and risk mitigation
- Project scope & cost control
- Business liaison between client and project team
- Responsible for estimate reviews and contract preparation/closing
- Supplier bid management & contractor rate negotiation
Project Manager (PMO) – AT&T to CWP Billing Conversion Project
Technet Resources - Convergys at Cingular
08.2005 - 01.2007
- Company Overview: Convergys is a global leader in providing Customer Care, Human Resource and Billing Information Management services
- Cingular Wireless (now AT&T) is the largest wireless carrier in the United States
- Responsible for project planning, scheduling and execution
- Project risk and issue management
- Managed the development and quality assurance teams
- Project status and performance reporting (Dashboards & Scorecards) to Cingular Executives and IT
- Liaison between the Convergys Conversion technical project team and Cingular I.T
- And Executive team
- Convergys is a global leader in providing Customer Care, Human Resource and Billing Information Management services
- Cingular Wireless (now AT&T) is the largest wireless carrier in the United States
Software Project Manager - NAM C&SI
SchlumbergerSema/Atos Origin
08.2003 - 08.2004
- Company Overview: SchlumbergerSema was acquired by Atos Origin
- Schlumberger is a leading oilfield services company supplying technology, project management and information solutions for customers working in the international oil and gas industry
- Atos Origin is a business and technology integrator
- It provides integrated design, build and operating solutions to a base of large multi-national clients in key industry sectors such as Telecom, Financial, High Tech, Oil & Gas, Pharmaceutical, Public Sector, Transportation and Utilities
- Led and managed dedicated development, QA, and production support teams
- Production and consulting support as well as product delivery schedule
- Monitored and controlled project costs, scope and schedule
- Mitigated project deliverable risks and managed change control
- Managed the first and second level technical support team for major wireless carrier operators in South America
- Reported project status and performance both internally to management and externally to the client
- Responsible for multiple release management and configuration
- Evaluation and performance appraisals to the development team
- SchlumbergerSema was acquired by Atos Origin
- Schlumberger is a leading oilfield services company supplying technology, project management and information solutions for customers working in the international oil and gas industry
- Atos Origin is a business and technology integrator
- It provides integrated design, build and operating solutions to a base of large multi-national clients in key industry sectors such as Telecom, Financial, High Tech, Oil & Gas, Pharmaceutical, Public Sector, Transportation and Utilities
Software Engineer/Team Lead - NAM Custom Product Development
LHS Communications Systems/Sema Telecoms
10.1997 - 07.2003
- Company Overview: LHS is a leading provider of Telecom Customer Care and Billing Systems
- Created Functional Specifications based on customer or internally defined requirements, including level of effort estimates to develop code/unit testing
- Responsible for estimating, analyzing, designing, engineering and testing application based on user-defined specifications for several North American Telecom clients
- Supported clients and on-site projects staff for system enhancements as well as defect resolution
- In charge of team operations management, schedule, and resource assignments
- Multiple release management and configuration
- Provided mentoring and guidance to junior developers in the development team
- Active member of the Customer Engineering Architecture team
- Active leader of ISO-compliance procedures
- LHS is a leading provider of Telecom Customer Care and Billing Systems
Systems Analyst - Information Resources & Application Services
Southern Company
03.1993 - 10.1997
- Company Overview: Southern Company is the leading energy company in the Southeast
- It is one of the largest producers of electricity in the United States
- Responsible for gathering business requirements, developing and supporting Oracle-based client server Power Transmission applications
- Designed graphical user interfaces; engineered and tested software based on user-defined specifications
- Served as primary contact point for multiple client consulting issues relating to system design and enhancements
- Southern Company is the leading energy company in the Southeast
- It is one of the largest producers of electricity in the United States
Education
Bachelor of Science Degree - Management Information Systems, Business Management
Florida State University
Tallahassee, Florida12.1992
Skills
- Skilled in Using Microsoft Office Tools
- SAP Cloud CRM Expertise
- Contract Drafting Experience
- Analytical Problem-Solving
- Team Leadership and Coaching
- Financial Oversight Expertise
- Effective Multitasking and Task Prioritization
- Detail-Oriented Analysis
- Strong Negotiation and Resolution Skills
- Skilled Stakeholder Engagement
- Strong Strategic Resource Planning
- Analytical Decision-Making
- Requirements Specification Expertise
- Strong Verbal and written communication Skills
- Extensive Customer Service Experience
Certification
- Project Management Institute's PMP Certification, 2006
- Vocollect's Voice Partner Certification, 2010
Accomplishments
- Recipient of the 1999 LHS- Nextel International Excellence Award
- Recipient of numerous 'TOP Awards', a merit system for outstanding/key employees 1998 - 2001
- Recipient of Company Employee Stock Options in 2000, 2001 and 2002
Languages
Spanish
Full Professional
Timeline
Sr.Project Manager – Knapp USA Software Solutions
Knapp Inc.
08.2008 - 03.2025
Business Manager
Kitchen & Bath Accents, LLC
01.2007 - 07.2008
Project Manager (PMO) – AT&T to CWP Billing Conversion Project
Technet Resources - Convergys at Cingular
08.2005 - 01.2007
Software Project Manager - NAM C&SI
SchlumbergerSema/Atos Origin
08.2003 - 08.2004
Software Engineer/Team Lead - NAM Custom Product Development
LHS Communications Systems/Sema Telecoms
10.1997 - 07.2003
Systems Analyst - Information Resources & Application Services
Southern Company
03.1993 - 10.1997
Bachelor of Science Degree - Management Information Systems, Business Management
Florida State University
Similar Profiles
VIPUL DORIYAVIPUL DORIYA
Automation Maintenance Engineer at Knapp Inc.Automation Maintenance Engineer at Knapp Inc.
Danyn HulstDanyn Hulst
Kindergarten Teacher Internship at Knapp Forest ElementaryKindergarten Teacher Internship at Knapp Forest Elementary
Jacob WardleJacob Wardle
Registered Behavior Technician at Knapp Center for Childhood DevelopmentRegistered Behavior Technician at Knapp Center for Childhood Development