Gloria Taylor
Greenville,NC
Summary
Dedicated Registered nurse with thorough understanding of patient advocacy and healthcare systems. Known for achieving impactful results by ensuring patients receive resources and support they need. Highly collaborative, adaptable to changing environments, and consistently dependable. Expertise in patient education and healthcare navigation, with strong focus on empathy and integrity.
Overview
14
14
years of professional experience
Work History
Registered Nurse
ECU Health Medical Center
07.2020 - Current
- Enhance patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborate with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Use first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Follow all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Utilize critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Customer Service Representative
BB&T
10.2012 - 12.2017
- Resolved customer inquiries efficiently through active listening and effective communication skills.
- Streamlined complaint resolution processes, increasing customer satisfaction through proactive follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Associate of Science - Nursing
College of The Albemarle
Elizabeth City, NC05.2020
Health Services Management
East Carolina University
Greenville, NC05.2011
Skills
- Patient education and counseling
- Patient and family advocacy
- Compassion and empathy
- Care plan development
- EMR systems
- Relationship building
- Complex Problem-solving
- High level of autonomy
Timeline
Registered Nurse
ECU Health Medical Center
07.2020 - Current
Customer Service Representative
BB&T
10.2012 - 12.2017
Associate of Science - Nursing
College of The Albemarle
Health Services Management
East Carolina University