Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Gloria Thomas-Barnett

New Orleans,LA

Summary

PROJECT MANAGEMENT & OPERATIONS PROFESSIONAL SUMMARY

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. I am an accomplished and focused leader with over 15 years of extensive project and operations management experience within various fields (telecommunications, IT Infrastructure, and Retail Implementation). I have a solid record of delivering intricate projects on time and within budget. I am known for superior interpersonal and organizational skills and customer satisfaction. I can adapt to shifting priorities and deliver results that exceed expectations. The primary focus is establishing infrastructure for new constructions and remodels, site relocations, store rebranding for Retail stores, Telecommunications deployments, and upgrades. Resourceful Project Manager with over 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

16
16
years of professional experience

Work History

Project Manager

The Select Group | Verizon Connect
New Orleans, IL
08.2021 - Current
  • Develop and implements project plans and budgets to ensure successful execution. Completed deployments and upgrades for 65 customers and 75,000 devices.
  • Verified quality of deliverables and conformance to specifications before submitting to clients. Reports regularly to managers on project progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers. Analyzed project performance data to identify areas of improvement. Planned, designed, and scheduled phases for large projects
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks. Planned, designed, and scheduled phases for large projects

Project Manager, Procurement Specialist

TEK SYSTEMS, Hyatt
Chicago, IL
08.2019 - 03.2020
  • Primary focus POS (Point of Sale) Deployments (500 sites), including hardware deployment and upgrades
    Managed projects from procurement to commission. Provided detailed project status updates to stakeholders and executive management.
    I have established relationships with vendors and suppliers to streamline procurement operations.
    Drafted project reports to identify successful outcomes, insights, and future recommendations. Researched and identified potential new suppliers to increase the vendor base
    Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
    Met project deadlines without sacrificing front office operations or workplace safety. Monitored project performance to identify areas of improvement and make adjustments.

Public Relations Coordinator

Fox Enterprises
Chicago, IL
10.2018 - 03.2019
  • Developed new relationships with community organizations to expand support and awareness of strategic plans for the city of Chicago; worked as a liaison between supporters to the campaign management team
    Presented sales proposals and quotes to the operations team for online campaign ads; tracked budgetary expenditures
    Organized and tracked metrics related to ads and collaborated with the marketing team to develop and refine strategies
    Developed and maintained multilingual ads and campaign materials related to specific events
    Managed all aspects of social media content, edited videos, and created photo collages and PowerPoint presentations
    Created and maintained content for regular updates to candidate’s websites and social media accounts
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.

PROJECT MANAGER

Kelly-OCG - McDonald’s Corp
Chicago, IL
11.2017 - 10.2018
  • Procured 24 critical construction materials for New, Relocation, and Remodeled projects for McDonald’s locations
  • Managed multiple projects and critical paths for successful project equipment delivery and installation. Established the project, metrics, and parameters
  • Requests pricing; sources best product for the best price from a reliable vendor; negotiates pricing for goods and services with pre-negotiated pricing; tracks accumulated savings achieved during negotiations
  • Evaluated and processed purchase requisitions; determined new sources of supply when not pre-existing; expedited orders on an emergency basis; amended purchase orders when appropriate to resolve discrepancies
  • Reviewed contract solicitation terms, handled contract award confirmations, interpreted agreement terms and conditions and identified potential issues, studied agreement amendments modifications, and incorporated changes.
  • Managed internal requests for proposal (RFP), bidding, and award processes ensuring that all procedures and selected third parties met procurement regulations and guidelines
  • Reviewed and analyzed terms and conditions to ensure favorability to the customer and minimized operational, financial, and legal risk
  • Monitored performance against contractual commitments and service level agreements, provided performance feedback to internal and external stakeholders, and escalated ongoing performance concerns to internal and external leadership as appropriate.
  • Participated in project or program planning activities as needed and represented third-party procurements and subcontracting processes.

PROJECT MANAGER/FIELD SERVICES COORDINATOR

CDW
Chicago, IL
08.2015 - 10.2016
  • Managed a $5 million+ maintenance and development budget, including expense, capacity, and project planning.
  • POS – Point of Sale Deployments: Equipment (150 pieces of hardware) | Petco Wireless Checkout (250 stores) | Sunrise Retirement Living (400 sites)
  • Managed Threat-Check Pilot and an Interactive Emergency Response Deployment Pilot to 52 municipalities.
  • Participated in project or program planning activities as needed and represented third-party procurements and subcontracting processes. Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress, and technical problems. Developed and initiated projects, managed costs, and monitored performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks. Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Evaluated and processed purchase requisitions; determined new sources of supply when not pre-existing; expedited orders on an emergency basis; amended purchase orders when appropriate to resolve discrepancies

PROJECT MANAGER

Sears Holdings
Hoffman Estates, IL
01.2013 - 07.2015
  • Opened 145 new Sears brand stores (28 in 2015, 46 in 2014, 71 in 2013). I sourced, vetted, and managed vendors needed to accomplish project goals.
  • Ordered and coordinated telephone services, high-speed data, and digital communications lines (ISDN and FDDI) for New, Relocating, and Remodeled (Sears) Auto Centers and Sears brand stores. Escalated and managed construction for repairs and new installations.
  • Managed network installation and upgrade project rollout for 6500 retail locations. Maintained internal database and provided managerial/customer reports to advise project status, potential problem areas, and contract compliance issues.
  • Actively controlled shipping and equipment tracking for over 96,000 pieces of equipment. Evaluated project financials to determine potential profitability. Composed scope of work documents with detailed pictures of targeted project completion. Managed field service reps and trained teams of up to 30 people. • Assigned local service representatives for requested field service, negotiated rates, etc., and scheduled installation appointments with all parties involved. Coordinated network and communications upgrades for a national retail chain being remodeled. Directed project closure meetings, updated lessons learned documentation, and closed vendor contracts. • Managed installations of cabling, phone systems, point of sale, network, new store installations, large rollouts, access points, payment terminals, etc. • Proactively identified critical paths and possible risks, and worked to eliminate obstacles, communicating the status of the project to partners, stakeholders, and third-party vendors, and escalated issues as needed.

PROJECT MANAGER

Cross Com National
Buffalo Grove, IL
01.2007 - 01.2009
  • Developed project requirements, coordinated project deliverables for distribution to clients, external vendors, and internal deployment teams, and stakeholders
  • Ran kick-off calls, weekly status review meetings, and other support services
  • Prepared and presented weekly project presentation status reports and provided timely and accurate information for project teams, stakeholders, Executive Management, and vendors
  • Proactively identified critical paths, potential risks, and escalated issues as needed
  • Served as the single point of contact for new, relocating, remodels, and closing sites
  • Maintained resource forecasting reports, schedules, and other project documentation
  • Managed service contracts with external partners and third-party vendors, budgetary objectives, changes to the project scope, project schedule, and project costs
  • Measure project performance
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Supervised shipping and equipment tracking for over 96,000 pieces of equipment
  • Evaluated project financials to determine potential profitability
  • Composed scope of work documents with detailed pictures of targeted project completion
  • Managed field service reps and trained teams up to 30 people.

Education

Some College (No Degree) - Psychology

Argosy University
Orange, CA

Skills

  • SKILLS/EXPERIENCE:
  • Project Management, Strategic Communications, Project Planning, Training & Development, Policy Writing, Customer Satisfaction / Relations, Vendor Management, Vendor Relations, Program Management, Marketing Management Leadership Team, SharePoint Document Management, Process Improvement, Troubleshooting, Networking, Business
  • Analysis, Time Management, Telecommunications, Account Management,
    Process Improvement, Managing Processes, Staffing, Planning, Developing Standards, Help Desk Experience, Emphasizing Excellence

Timeline

Project Manager

The Select Group | Verizon Connect
08.2021 - Current

Project Manager, Procurement Specialist

TEK SYSTEMS, Hyatt
08.2019 - 03.2020

Public Relations Coordinator

Fox Enterprises
10.2018 - 03.2019

PROJECT MANAGER

Kelly-OCG - McDonald’s Corp
11.2017 - 10.2018

PROJECT MANAGER/FIELD SERVICES COORDINATOR

CDW
08.2015 - 10.2016

PROJECT MANAGER

Sears Holdings
01.2013 - 07.2015

PROJECT MANAGER

Cross Com National
01.2007 - 01.2009

Some College (No Degree) - Psychology

Argosy University

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Gloria Thomas-Barnett