Gloria Thomason
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales and Design Consultant
LaZBoy Furniture Gallery
09.2019 - Current
- Selected furniture, lighting and accessories to enhance design concepts.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Conducted client consultations to understand requirements and preferences.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Presented design proposals to clients to establish clear project expectations and goals.
- Prepared product and layout documents implementing diverse design concepts.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed space planning concepts, color palette selections, and textile presentations.
Retail Sales Consultant
Lazboy Furniture
07.2015 - 08.2019
- Oversaw deposits, processed financial transactions and maintained inventory.
- Greeted customers and helped with product questions, selections, and purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Exceeded sales goals by 60% utilizing exemplary customer service skills.
- Located merchandise across various stores to address customer needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Implemented needs-assessment tools to identify demand for services and products.
Education
High School Diploma -
William B Travis High School
Austin, TX01.1968
Skills
- Customer Needs Assessments
- Consultative Sales Approach
- Effective Customer Communication
- Professional Relationships
- Marketing Strategies
- Contract Preparation
- Lead Generation
- Customer Support
- Sales Pipeline
- Special Events
- Cash Register Operations
- Estimations and Quotes
- Business Prospecting
- Brand Awareness
- Layout Rendering
- Performance Management
- Customer Retention
- Special Orders
- Customer Feedback
- Client Satisfaction
- Customer Referrals
- Promotional Effectiveness Review
- Furniture Selection
- Communications Strategies
- Promotional Campaigns
- Dispute Mediation
- Exceeding Customer Expectations
- Business Operations
- Speech Clarity
- Training Seminars
- Gift Wrapping
- Available Nights, Weekends and Holidays
- Ability to Lift 40 Pounds
- Providing Feedback
- Item Ticketing and Pricing
- Repair Cost Estimation
- Store Policies and Procedures
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- Delivery Arrangements
- Customer Relationship Management
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Closing Procedures
- Merchandise Receiving and Handling
- Merchandise Financing
- Rewards Programs
- Delivery Coordination
- Merchandising and Display
- Positive Customer Engagement
- Returns and Exchanges
- Store Appearance
- Operational Efficiency
- Design and Construction
- Building Customer Loyalty
- Meeting Sales Goals
- Merchandise Recommendations
- Client Rapport-Building
- Adaptable and Flexible
- Contact Management Systems
- Excellent Written and Verbal Communication
- Register Opening and Closing
- Engaging with Diverse Customers
- Client Correspondence
- Detail Drawings
- Flexible Hours
- Meeting Coordination
- Strong Communication and Interpersonal Skills
- Goal-Driven
Timeline
Sales and Design Consultant
LaZBoy Furniture Gallery
09.2019 - Current
Retail Sales Consultant
Lazboy Furniture
07.2015 - 08.2019
High School Diploma -
William B Travis High School
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