Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Thomason

Corpus Christi,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales and Design Consultant

LaZBoy Furniture Gallery
09.2019 - Current
  • Selected furniture, lighting and accessories to enhance design concepts.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Conducted client consultations to understand requirements and preferences.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Prepared product and layout documents implementing diverse design concepts.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Developed space planning concepts, color palette selections, and textile presentations.

Retail Sales Consultant

Lazboy Furniture
07.2015 - 08.2019
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Determined solutions for clients promptly and professionally.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Exceeded sales goals by 60% utilizing exemplary customer service skills.
  • Located merchandise across various stores to address customer needs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Implemented needs-assessment tools to identify demand for services and products.

Education

High School Diploma -

William B Travis High School
Austin, TX
01.1968

Skills

  • Customer Needs Assessments
  • Consultative Sales Approach
  • Effective Customer Communication
  • Professional Relationships
  • Marketing Strategies
  • Contract Preparation
  • Lead Generation
  • Customer Support
  • Sales Pipeline
  • Special Events
  • Cash Register Operations
  • Estimations and Quotes
  • Business Prospecting
  • Brand Awareness
  • Layout Rendering
  • Performance Management
  • Customer Retention
  • Special Orders
  • Customer Feedback
  • Client Satisfaction
  • Customer Referrals
  • Promotional Effectiveness Review
  • Furniture Selection
  • Communications Strategies
  • Promotional Campaigns
  • Dispute Mediation
  • Exceeding Customer Expectations
  • Business Operations
  • Speech Clarity
  • Training Seminars
  • Gift Wrapping
  • Available Nights, Weekends and Holidays
  • Ability to Lift 40 Pounds
  • Providing Feedback
  • Item Ticketing and Pricing
  • Repair Cost Estimation
  • Store Policies and Procedures
  • Energy and Physical Stamina
  • Safety and Cleanliness Standards
  • Delivery Arrangements
  • Customer Relationship Management
  • Team Cooperation
  • Computer Proficiency and Microsoft Office
  • Closing Procedures
  • Merchandise Receiving and Handling
  • Merchandise Financing
  • Rewards Programs
  • Delivery Coordination
  • Merchandising and Display
  • Positive Customer Engagement
  • Returns and Exchanges
  • Store Appearance
  • Operational Efficiency
  • Design and Construction
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Merchandise Recommendations
  • Client Rapport-Building
  • Adaptable and Flexible
  • Contact Management Systems
  • Excellent Written and Verbal Communication
  • Register Opening and Closing
  • Engaging with Diverse Customers
  • Client Correspondence
  • Detail Drawings
  • Flexible Hours
  • Meeting Coordination
  • Strong Communication and Interpersonal Skills
  • Goal-Driven

Timeline

Sales and Design Consultant

LaZBoy Furniture Gallery
09.2019 - Current

Retail Sales Consultant

Lazboy Furniture
07.2015 - 08.2019

High School Diploma -

William B Travis High School

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Gloria Thomason