Gloria Torres
Opa-locka,United States
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Rocky Mountain Chocolate Factory
10.2007 - 02.2024
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Placed and created special orders for special ocasions
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Quality Control Technician
CEI Cosmetic Essences Inc
11.2007 - 11.2008
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Followed company standards
- Oversee packing department QC Accuracy, Weight, Vacuum level according to state regulation
Education
Associate of Arts - Business
Drake College of Business
Elizabeth, NJ06.2004
Skills
- Change Management
- Vendor Relations
- Inventory Control
- Conflict Resolution
- Team Leadership
- Strategic Planning
- Customer Service
- Organizational Skills
- Decision Making
- Time Management
- Staff Training
- Adaptability
- Problem Solving
- Attention to Detail
- Process Improvement
- Quality Assurance
- Department Oversight
- Customer Retention
- Analytical Thinking
- Interpersonal Communication
- Customer Relations
- Problem-Solving Aptitude
- Multitasking
- Self Motivation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Quality Control Technician
CEI Cosmetic Essences Inc
11.2007 - 11.2008
Manager of Operations
Rocky Mountain Chocolate Factory
10.2007 - 02.2024
Associate of Arts - Business
Drake College of Business
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