Gloria Torres
Dallas,TX
Summary
Results-driven professional with extensive experience at Dentsply Sirona, excelling in shipping and receiving. Demonstrated attention to detail and effective communication skills, reducing shipping errors and maximizing efficiency. Proven ability to mentor team members and enhance collaboration, ensuring timely delivery and high-quality standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Clerk
Dentply Sirona
04.2019 - 04.2025
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than [100 to300] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
Manufacturing Associate
Dentsply Sirona Implants
04.2019 - 04.2025
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Utilized hand tools and machinery to safely complete assembly processes.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Assembled products to meet production requirements and daily established quotas.
- Inspected products and machines to maintain quality and efficiency.
- Developed strong working relationships with colleagues, fostering a positive team environment that facilitated open communication and collaboration on projects.
- Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
- Participated in regulatory audits, demonstrating compliance with industry standards and practices.
- Improved production efficiency by streamlining assembly line processes.
- Enhanced team performance with effective communication and coordination during shifts.
Customer Service Representative
Kohls Corp
08.2013 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
GED -
State of Texas
Dallas, TX06-1993
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Teamwork and cooperation
- Package handling
- Effective communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shipping and Receiving Clerk
Dentply Sirona
04.2019 - 04.2025
Manufacturing Associate
Dentsply Sirona Implants
04.2019 - 04.2025
Customer Service Representative
Kohls Corp
08.2013 - 06.2015
GED -
State of Texas
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