Gloria Torres
Medical Assistant
El Paso,USA
Summary
Seeking a position as a Bilingual Medical Assistant within a well-established company where I can enhance my knowledge and skills in the medical field
Overview
24
24
years of professional experience
Work History
Medical Assistant
CENTRO SAN VICENTE
11.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Customer Service Representative
Steve Nichols Insurance Services
01.2004 - 02.2006
- Provided accurate, valid and complete information by using the proper methods/tools.
- Met personal/team sales targets and call handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
Customer Service
Alper Cleaners
02.2002 - 01.2004
- Provided accurate, valid and complete information by using the proper methods/tools.
- Met personal/team sales targets and call handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
Education
Medical Assistant Diploma -
UEI College
Riverside, CAComputer Office and Administration Diploma - undefined
Bryman College
San Bernardino, CAHigh School Diploma - undefined
Bell Gardens High School
Bell Gardens, CASkills
- Venipuncture’s
- Lab Procedures
- Throat Cultures
- Vitals
- Filing
- Microsoft
- Bookkeeping
- 45 WPM Customer Service
- Drug Calculations
- Bandaging
- Urinalysis
- Capillary Collection
- Insurance Coding and Billing
- EKG’s/ECG’s Anatomy
- Complete Physical Exams
- Wound Cleaning
- Appointment Scheduling
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Electronic health records
- Electronic medical records
- CPR
- Medical terminology in [languages]
- Insurance authorizations
Timeline
Medical Assistant
CENTRO SAN VICENTE
11.2020 - Current
Customer Service Representative
Steve Nichols Insurance Services
01.2004 - 02.2006
Customer Service
Alper Cleaners
02.2002 - 01.2004
Computer Office and Administration Diploma - undefined
Bryman College
High School Diploma - undefined
Bell Gardens High School
Medical Assistant Diploma -
UEI College