Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Torres

Medical Assistant
El Paso,USA

Summary

Seeking a position as a Bilingual Medical Assistant within a well-established company where I can enhance my knowledge and skills in the medical field

Overview

24
24
years of professional experience

Work History

Medical Assistant

CENTRO SAN VICENTE
11.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Customer Service Representative

Steve Nichols Insurance Services
01.2004 - 02.2006
  • Provided accurate, valid and complete information by using the proper methods/tools.
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.

Customer Service

Alper Cleaners
02.2002 - 01.2004
  • Provided accurate, valid and complete information by using the proper methods/tools.
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.

Education

Medical Assistant Diploma -

UEI College
Riverside, CA

Computer Office and Administration Diploma - undefined

Bryman College
San Bernardino, CA

High School Diploma - undefined

Bell Gardens High School
Bell Gardens, CA

Skills

  • Venipuncture’s
  • Lab Procedures
  • Throat Cultures
  • Vitals
  • Filing
  • Microsoft
  • Bookkeeping
  • 45 WPM Customer Service
  • Drug Calculations
  • Bandaging
  • Urinalysis
  • Capillary Collection
  • Insurance Coding and Billing
  • EKG’s/ECG’s Anatomy
  • Complete Physical Exams
  • Wound Cleaning
  • Appointment Scheduling
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Electronic health records
  • Electronic medical records
  • CPR
  • Medical terminology in [languages]
  • Insurance authorizations

Timeline

Medical Assistant

CENTRO SAN VICENTE
11.2020 - Current

Customer Service Representative

Steve Nichols Insurance Services
01.2004 - 02.2006

Customer Service

Alper Cleaners
02.2002 - 01.2004

Computer Office and Administration Diploma - undefined

Bryman College

High School Diploma - undefined

Bell Gardens High School

Medical Assistant Diploma -

UEI College

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Gloria TorresMedical Assistant