Gloria Tovar
Chula Vista,CA
Summary
Seeking a full time position in the Customer Service field where I can bring my skill set and utilize my strengths to be an asset to the organization.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
J&C Company
San Diego, CA
11.2023 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
Customer Service Representative
211 San Diego
San Diego, CA
01.2021 - Current
- Assisted clients by answering questions while documenting and transferring telephone calls to different departments in a professional and efficient manner
- Met company’s performance metrics in English and Spanish calls
- Handled sensitive calls with empathy and patience while complying with HIPAA regulations
- Managed and explained important documents
- Guided customers to appropriate resources to achieve their goals
- Reviewed and tracked past cases to follow-up with clients efficiently regarding technical issues.
Customer Service Representative
Willis Tower Watson
La Jolla, CA
09.2020 - 12.2020
- Assisted and educated new hires and current employees with benefit enrollment
- Received and maintained an average 85% customer satisfaction rate to date
- Guaranteed customer satisfaction and effective problem resolutions.
Lead Host
Olive Garden
Chula Vista, CA
10.2019 - 09.2020
- Schedule and manage reservations and promptly address customer complaints
- Ensure dining service runs smoothly and assist co-workers in other departments.
Host
Escape Room
Belmont, CA
07.2019 - 10.2019
- Warmly greeted guests explained rules and policies, and ensured safety
- Assisted in preparing the gaming areas ahead of each reservation
- Organized parties, facilitated setup, and provided accommodations as needed.
Combo Clerk
Ralphs
La Jolla, CA
06.2016 - 01.2019
- Managed daily operations of various employees to achieve customer satisfaction
- Upheld schedules and oversaw productivity levels and breaks of associates
- Assisted customers through their store experience.
Food Manager
Roberto’s Taco Shop
National City, CA
06.2014 - 08.2016
- Purchased ingredients, managed inventory levels, and assisted cashiers
- Processed cash and point of sales transactions and made bank runs
- Completed administrative tasks and assisted with payroll for employees.
Administrative Assistant
- Organizing more than 50 orders per day using the RollMaster system, Making sure all information is updated
- Sorting all billing information in order by date.
Customer Service Representative
Tandems Technical Support
Remote
- Manage documenting reports for clients using Microsoft Word, Excel, Powerpoint, and CRM
- Responsible for determining the level of complexity and achieving the highest initial resolution for our customers
- Used approved communication guidelines and respond to customers concerns
- Acts as a customer advocate to represent the customers internal needs
- Ensures work is performed in compliance to company’s policies but still following HIPPA regulations for the safety of our customers
- Have a solid understanding of web-based software and network specified issues.
PF Changs
- Food preparation for meat and fruit section
- Maintaining areas clean and multi tasking
- Making sure the department is prepped for an early shift next day
- Making sure the area is fully sanitized.
Education
Business Communication (Degree on pause)
Southwestern Community College
Chula Vista, CA12.2018
Skills
- Bilingual Organization Scheduling
- Effective Communication
- Fast-Paced Learner
- Phone Etiquette
- Strong Leadership
- Multitasking
- Results-Oriented
- Time Management
- Customer Service
- Problem-Solving
- Product Knowledge
- Microsoft Word
- Microsoft Excel
- Active Listening
- Adaptability
- Outgoing Personality
- HIPAA
- Salesforce
- InContact
- Food Handler Card
- Filing
- Data Collection
- Verbal Communication
- Typing proficiency
Employmentobjective
Seeking a full time position in the Customer Service field where I can bring my skill set and utilize my strengths to be an asset to the organization.
Languages
- English
- Spanish
Timeline
Administrative Assistant
J&C Company
11.2023 - Current
Customer Service Representative
211 San Diego
01.2021 - Current
Customer Service Representative
Willis Tower Watson
09.2020 - 12.2020
Lead Host
Olive Garden
10.2019 - 09.2020
Host
Escape Room
07.2019 - 10.2019
Combo Clerk
Ralphs
06.2016 - 01.2019
Food Manager
Roberto’s Taco Shop
06.2014 - 08.2016
Administrative Assistant
Customer Service Representative
Tandems Technical Support
PF Changs
Business Communication (Degree on pause)
Southwestern Community College
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