Gloria Tuiloma
West Jordan,UT
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
12
12
years of professional experience
Work History
Behavior Technician
Copper Hills Youth Center
11.2024 - 04.2025
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Developed and implemented reinforcement systems to encourage positive behaviors.
CTA Provider
McKinley Service
03.2023 - 09.2024
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Resolved problems, improved operations, and provided exceptional service.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Associate
Odyssey Foods
08.2019 - 07.2020
- Communicated with management on food inventory stock to request order placement.
- Maintained clean work areas for optimal food quality.
- Kept stock healthy with adequate food, water and open space.
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors.
- Tracked inventory, located items, and requested new merchandise with hand-held scanners and cellular devices.
Opp Tech 1
RurAL CAP
06.2018 - 06.2020
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Front Desk Receptionist
Motel 6 Hotel
03.2017 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Parking Attendant/ Monitor
Propark Inc.
03.2013 - 06.2014
- Directed patrons to designated parking spaces.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Monitored parking space availability to direct customers to open spots quickly.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI05.2013
Skills
- Intervention management
- Behavior treatment plans
- Communication
- Positive and negative reinforcements
- Behavioral management
- Clear communication
- Relationship building
- Verbal and written communication
- Flexibility and adaptability
- Training and mentoring
- Active listening
Timeline
Behavior Technician
Copper Hills Youth Center
11.2024 - 04.2025
CTA Provider
McKinley Service
03.2023 - 09.2024
Associate
Odyssey Foods
08.2019 - 07.2020
Opp Tech 1
RurAL CAP
06.2018 - 06.2020
Front Desk Receptionist
Motel 6 Hotel
03.2017 - 05.2018
Parking Attendant/ Monitor
Propark Inc.
03.2013 - 06.2014
High School Diploma -
Kaimuki High School