Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Valdez

San Antonio ,Texas

Summary

Dynamic management professional with extensive experience at CVS Pharmacy, excelling in employee training and inventory management. Proven track record of enhancing service delivery through process improvements and effective team collaboration. Skilled in cash handling and loss prevention, consistently resolving customer inquiries to maintain high satisfaction levels.

Overview

7
7
years of professional experience

Work History

Management/Shift Supervisor, Rx

CVS Pharmacy
San Antonio, Texas
06.2021 - Current
  • Supervised daily operations and ensured compliance with safety regulations.
  • Trained new employees on company policies and operational procedures.
  • Conducted regular inventory checks and coordinated stock replenishment efforts.
  • Implemented process improvements to enhance service delivery and reduce delays.
  • Communicated with upper management to report on team performance and challenges.
  • Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Collaborated with team members to improve performance and implement training updates.
  • Monitored security and enforced loss prevention strategies during shift.

Merchandiser

TNG Merchandising
09.2019 - 05.2021
  • Stocked shelves with merchandise according to planograms and store layouts.
  • Assisted in inventory management by organizing and counting products.
  • Set up promotional displays to enhance product visibility and appeal.
  • Reported stock levels and product needs to ensure availability for customers.
  • Provided customer service by answering questions about products and promotions.

Retail

Agaci Warehouse
San Antonio, Texas
09.2018 - 12.2020
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.

Education

High School Diploma -

Memorial High School
San Antonio Texas
06-1996

Skills

  • Employee training
  • Inventory management
  • Safety compliance
  • Process improvement
  • Customer service
  • Team collaboration
  • Cash handling
  • Staff supervision
  • Loss prevention
  • Inventory control
  • Cash handling expertise
  • Training and mentoring

Timeline

Management/Shift Supervisor, Rx

CVS Pharmacy
06.2021 - Current

Merchandiser

TNG Merchandising
09.2019 - 05.2021

Retail

Agaci Warehouse
09.2018 - 12.2020

High School Diploma -

Memorial High School

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