Gloria Valdivia
Eloy,AZ
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Pinal County-Horizon Home Care
Florence, AZ
05.1998 - 07.2011
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Prepared and maintained budgets, personnel records or training manuals.
- Assessed and identified service delivery challenges and opportunities within local area.
- Recruited, interviewed, and hired volunteers and staff.
- Implemented and evaluated staff, volunteer or training programs.
- verified workers hours were complete, and did payroll
Education
Associate of Science - Nursing
Central Arizona College
Coolidge, AZ05-1983
Skills
- Chronic Disease Management
- Records Management
- Group Therapy
- Case Management
- Referral Coordination
- Utilization Review
- Community Outreach
- Care Coordination
- Discharge Planning
- Stakeholder Collaboration
- Treatment Planning
- Utilization Management
- Organization and Multitasking
- Intervention Plans
- Community Resources
- [Type] Specialized Care
- Recruitment
- Resource Management
- MS Office
- Social Work
- Patient Management
- Interdisciplinary Collaboration
Languages
Spanish
Professional
Certification
- Direct care giver certificate
Timeline
Case Manager
Pinal County-Horizon Home Care
05.1998 - 07.2011
Associate of Science - Nursing
Central Arizona College
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