Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Velasquez

San Bernardino

Summary

Dynamic and bilingual professional with a proven track record at Metro by T-Mobile, enhancing customer satisfaction through exceptional service and engagement. Spearheaded inventory improvements and mentored teams for success. Excels in problem-solving and customer experience, significantly boosting efficiency and sales outcomes.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Metro by T-Mobile
08.2021 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock options
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Caretaker

Self Employed Services
05.2020 - 07.2021
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Inventory Quality Control Specialist

Burlington Coat Factory Distribution Center
04.2017 - 03.2020
  • Assisted in annual physical inventory counts, resulting in improved efficiency and accurate
  • Developed internal guidelines for consistent handling and storage procedures that reduced incidents of damage or spoilage.
  • Spearheaded efforts to implement a barcoding system that enhanced the speed and accuracy of inventory tracking processes.

Education

Some High School -

San Bernardino High School
San Bernardino, CA

Skills

  • Bilingual
  • Reliable
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Metro by T-Mobile
08.2021 - 09.2024

Caretaker

Self Employed Services
05.2020 - 07.2021

Inventory Quality Control Specialist

Burlington Coat Factory Distribution Center
04.2017 - 03.2020

Some High School -

San Bernardino High School

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Gloria Velasquez