Gloria Velasquez

Daly City,California

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities. Offering 5 years background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.

Overview

years of professional experience

Work History

Union Guest Service Associate

Marriott Vacations Worldwide Corp

2023.09 - Current

Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfactions.

Front Desk Agent

Best Western Plus Grosvenor Hotel

2019.12 - 2023.06

Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Used internal software to process reservations, check-ins and check-outs.

Education

Some College - Counseling Psychology

City College of San Francisco

San Francisco, CA

05.1996

Diploma -

Mission High School

San Francisco, CA

06.1994

Skills

Professional Appearance
Team player mentality
Attention to detail
Strong interpersonal skills

Empathy and understanding
Problem-solving abilities
Excellent communication