Gloria Ventura
Houston,TX
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistance
YMCA International Services
07.2020 - Current
- Provides administrative support to ensure efficient operation of office
- Exhibits polite and professional communication via phone, e-mail, and mail
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Oversee daily activities of the program including client eligibility, referrals, assign cases to case managers, coordination of group and individual intakes
- Maintain file organization system of active and closed program files
- Maintained files organized by Fiscal year and filing, keeping sensitive information confidential
- Verify files corrections from Staff and review case notes for appropriate, timely follow-up and attention to detail to ensure compliance
- Provided translation to clients needed
Bank Teller
Capital One Bank
07.2015 - 10.2018
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Provided Assistance to the Branch Manager
- Executed strict opening and Closing procedures to protect employees and bank assets
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Utilized banking software programs to process electronic fund transfers between accounts or initiate wire transfers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new tellers on proper procedures for handling financial transactions.
Customer Service Representative
State Farm Insurance
11.2011 - 05.2012
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintain Office Supplies inventory
- Process payment over the phone and in person at the office
- Performance Data Entry to company database
Shift Manager
McDonald
06.2008 - 11.2011
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained knowledge of store products and services to make recommendations to customers
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked store inventories and replenished item levels by ordering new products weekly
- Responsible for the Weekly and Monthly store Inventory
- Trained and mentored new employees to maximize team performance.
Education
HIGH SCHOOL DIPLOMA -
Hasting High School
Associate of Applied Science - BUSINESS OFFICE MANAGEMENT
Remington College
Houston, TX06.2011
Skills
- Advanced MS Office Suite Knowledge
- Communication
- Organizing and Maintaining records, files and Databases
- Data Entry experience 9 years
- Excellent Customer Service
- Employee Training Skill
- Bilingual Fluent English and Spanish
- Administrative Support
- Time Management Skill
- Cash Handling Experience
Certification
Certified as Notary Public Term 03/08/2023-03/08/2027
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistance
YMCA International Services
07.2020 - Current
Bank Teller
Capital One Bank
07.2015 - 10.2018
Customer Service Representative
State Farm Insurance
11.2011 - 05.2012
Shift Manager
McDonald
06.2008 - 11.2011
HIGH SCHOOL DIPLOMA -
Hasting High School
Associate of Applied Science - BUSINESS OFFICE MANAGEMENT
Remington College
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