Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GLORIA VIEYRA

San Diego,CA

Summary

Experienced in customer service and data analytics, I excel in delivering exceptional results by combining analytical insights with a customer-centric approach. With expertise in leveraging data-driven strategies to optimize processes and enhance customer experiences, I contribute to business growth and deliver impactful solutions.

Overview

10
10
years of professional experience

Work History

Sales Representative

IncStores
Phoenix, AZ
03.2022 - Current
  • Contribute to event marketing, sales and brand promotion
  • Set and achieve company defined sales goals
  • Developed key customer relationships to increase sales.

Clinic Administrator

Kaiser Permanente
San Diego, CA
10.2020 - 11.2021
  • Record and maintain activity logs and perform data retrieval of computerized data within EPIC
  • Prioritize member's need and offer alternatives to member when appropriate
  • Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.

Dispatcher

UPS Freight
San Diego, CA
06.2018 - 01.2021
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Utilized various software systems to facilitate movement, planning and scheduling
  • Scheduled loads according to priority and available equipment.

Program Specialist Lead

LabCorp
San Diego, CA
08.2016 - 05.2018
  • Identified opportunities to improve or enhance program initiatives and operations
  • Partnered with program management on recommendations, process improvements and corrective action plans
  • Developed and delivered educational and informational presentations on program initiatives.

Assessment Coordinator

Southwestern Community College District
San Diego, CA
01.2013 - 07.2016
  • Developed assessment and testing protocols for clients, facilitated and administered assessment activities, reviewed test metrics and recommended strategies to enhance performance
  • Kept detailed records of supply inventory and testing materials needed
  • Trained proctors in proper exam administration.

Education

Bachelor of Science - Computer Data Science

University of Phoenix
06.2024

Associate of Science - Medical Assisting

Concorde Career College
01.2021

Skills

  • Strong analytical skills
  • Customer Service
  • Microsoft - spreadsheets
  • SQL, R and Tableau
  • Data Mining
  • Customer Retention Abilities
  • Account Management
  • Performance Optimization
  • Medical Terminology
  • Product and Service Knowledge

Languages

  • Bilingual: Spanish

Timeline

Sales Representative

IncStores
03.2022 - Current

Clinic Administrator

Kaiser Permanente
10.2020 - 11.2021

Dispatcher

UPS Freight
06.2018 - 01.2021

Program Specialist Lead

LabCorp
08.2016 - 05.2018

Assessment Coordinator

Southwestern Community College District
01.2013 - 07.2016

Bachelor of Science - Computer Data Science

University of Phoenix

Associate of Science - Medical Assisting

Concorde Career College
GLORIA VIEYRA