GLORIA VITOLO
New York,NY
Summary
Organized Fitness Manager with experience in sales, project management and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Community Engagement Manager
Corporate Fitness Works
01.2024 - Current
- Oversee all operations of athletic club including maintenance, inventory, purchases of equipment and supplies
- Increased monthly participation in events and programs by over 30%
- Record and submit monthly statistics and analytics report
- Cultivate a positive work environment through effective team-building activities and motivational leadership techniques
- Build strong community relationships by developing, implementing and participating in events and activities
- Oversee facility maintenance to ensure a clean, safe, and inviting environment for members
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Gather and review feedback from the members and respond directly to feedback by providing new programs activities, events and equipment accordingly
- Provide industry best practices in service and programs
- Launched calendar of engagement activities for members.
Freelance Personal Trainer/Group Fitness Instructor/Singer
Glorious Bodies LLC.
12.2022 - 12.2023
- Conduct Initial and follow up fitness assessments
- Design individualized fitness programs centered around client's 'SMART' goals
- Design and conduct group fitness classes in Active Adult, Assisted living and Memory Care communities
- Plan playlist for various events and provide entertainment.
- Managed group fitness classes of up to 30 participants.
Personal Trainer/Group Fitness Instructor/Regional Exercise Specialist
Optum/Plus One
01.2017 - 07.2022
- Conducted consultations, movement screens, assessments, goal setting
- Developed personal training programs for various populations
- Monitored progress, updated programs
- Communicated/scheduled services offered to eligible employees up to 4,000
- Developed programming to support and motivate participants and ensure a positive overall experience of facilities and services provided
- Instructed members on safe and effective use of cardiovascular, flexibility, strength training equipment
- Responded to member needs, requests and concerns in timely, consistent manner, bolstering member satisfaction ratings
- Maintained site policies, procedures and standards for over 20 corporate sites Specialist Silver Sneakers Foundations.
General Manager
Optum/Plus One
07.2016 - 01.2017
- Handled all aspects of Group Fitness program: hiring, coaching, scheduling instructors, seasonal schedule changes
- Managed staff payroll and scheduling for team of 20-25 including Personal Trainers, Instructors and maintenance team
- Ensure floor staff maintained facility at gold standard
- Managed enrollment, defaults, cancellations, holds
- Maintained member files including health history, medical clearance forms
- Responded to member needs in timely, professional, courteous manner
- Provided FRBNY client liaison with daily and weekly updates on facility operations
- Participated in company benefits fairs; assessments, demos and health incentives
- Maintained current industry trends; planned and made recommendations for programs, seminars, workshops offered to eligible population of over 2,500.
General Manager
Optum/Plus One
09.2014 - 10.2015
- Increased membership by 25% in 1st quarter by providing gold standard service to members, eligible population
- Recruited outside contractors for spa and wellness services
- Responsible for creating, developing, and marketing new Wellness and fitness programs and events
- Hiring, coaching, scheduling instructors, seasonal schedule changes
- Payroll, scheduling, coverage, onboarding, reviews, professional development
- Managed enrollment, defaults, cancellations, personal training, other services through Flex enrollment system
- Communications to membership and eligible population on events and services.
Assistant Manager
Optum/Plus One
11.2007 - 04.2012
- Represented Plus One on Global scale through television and online appearances covering a variety of health and fitness topics for Fox News Channel
- Prepared and delivered 'Lunch & Learn' presentations quarterly on various wellness topics for eligible employees
- All aspects of facility operation, staff scheduling and client contact updates in absence of GM
- Responsible for monthly site tracker, goal schedule, client report
- Responsible for planning and marketing of monthly and quarterly contests
- Earned consistent annual 5/5 star peer and direct report reviews for customer service provided to 1600+ membership
- Maintained high volume of personal training sales, surpassing monthly goals, beginning at $2,000 monthly increasing to $6,000 over 4-year period
- Responsible for sports competition and specialty class scheduling, and scouting, auditioning, hiring instructors
- New hire process: filtering resumes, interviews and new hire paperwork.
Education
Associate of Arts -
Borough of Manhattan Community Colleg
New YorkSkills
- Health and wellness
- Personal training and coaching
- Activity Planning
- Group and individual instruction
- First Aid/CPR/AED
- Motivational speaking
- Interpersonal skills
- Verbal and written communication
- Collaboration
- Staff development
- Word, Excel, Power Point
- Company standards enforcement
Certification
- American Council on Exercise: Certified Personal Trainer
- American Council on Exercise: Group Fitness Instructor
- American Council on Exercise: Senior Fitness Specialist
- American Council on Exercise: Behavior Change
Personal Information
Title: Personal Trainer/Group Fitness Instructor
Languages
Italian
Native or Bilingual
Timeline
Senior Community Engagement Manager
Corporate Fitness Works
01.2024 - Current
Freelance Personal Trainer/Group Fitness Instructor/Singer
Glorious Bodies LLC.
12.2022 - 12.2023
Personal Trainer/Group Fitness Instructor/Regional Exercise Specialist
Optum/Plus One
01.2017 - 07.2022
General Manager
Optum/Plus One
07.2016 - 01.2017
General Manager
Optum/Plus One
09.2014 - 10.2015
Assistant Manager
Optum/Plus One
11.2007 - 04.2012
Associate of Arts -
Borough of Manhattan Community Colleg
- American Council on Exercise: Certified Personal Trainer
- American Council on Exercise: Group Fitness Instructor
- American Council on Exercise: Senior Fitness Specialist
- American Council on Exercise: Behavior Change
Similar Profiles
Londa WilsonLonda Wilson
Online Group Exercise Instructor at Corporate Fitness WorksOnline Group Exercise Instructor at Corporate Fitness Works
VANESSA KOZINSKIVANESSA KOZINSKI
Support Staff Fitness Specialist at Corporate Fitness WorksSupport Staff Fitness Specialist at Corporate Fitness Works
Shubha JagannathanShubha Jagannathan
Assistant Health Fitness Program Manager at Corporate Fitness Works (Freddie Mac Client Site)Assistant Health Fitness Program Manager at Corporate Fitness Works (Freddie Mac Client Site)