Gloria Watson
New York
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Greenpoint Vision Care Brooklyn
2025 - Current
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Answered multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Prepare charts for the day’s appointments
- Provided administrative support by processing payments and handling billing inquiries effectively.
- Collaborated with team members to streamline front desk operations and improve overall service delivery.
Data Entry Pharmacy Technician
Geri Script Pharmacy New Jersey
02.2024 - 12.2025
- Ensured compliance with pharmacy regulations and maintained patient confidentiality standards.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Collaborated with pharmacists to verify medication accuracy and resolve discrepancies.
- Managed accurate data entry of patient prescriptions into pharmacy software systems.
Elderly Care Provider
Private company Queens
06.2023 - 01.2024
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Developed and maintained strong relationships with clients and their families for effective communication.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
Tax Assistant
Mike Parisi Tax Consultant Brooklyn
01.2023 - 06.2023
- Assisted in preparation of tax returns for individual and small business clients.
- Conducted thorough reviews of client financial documents for accuracy and compliance.
- Reviewed client records for discrepancies, improving accuracy of submitted returns.
- Prepared tax documents ensuring compliance with federal and state regulations.
Pharmacy Technician
Duane Reade Pharmacy Walgreens New York
06.2022 - 12.2022
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management, improving workflow and patient satisfaction.
- Maintained inventory levels by conducting regular stock checks and reordering medications as needed.
- Collaborated with healthcare professionals to optimize patient care through effective communication and problem-solving skills.
- Implemented quality control measures to reduce medication errors and improve overall accuracy of prescriptions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Sales Associate
Aldo Fulton st Brooklyn
06.2021 - 09.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Developed strong customer relationships through personalized service, resulting in repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Elderly Care Provider
Caring People Inc. Long Island
12.2020 - 05.2021
- Monitored client progress and reported changes to healthcare professionals promptly.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted in the administration of medications under the supervision of registered nurses, ensuring accuracy, timeliness, and proper documentation.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Pharmacy Technician
Laurelton Pharmacy Queens
05.2019 - 11.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Roosevelt High School
06.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Verbal and written communication
- Office organization
- Scheduling appointments
- Administrative skills
- Sensitive information handling
- Researching skills
- Customer assistance and interaction
- Problem-solving
- Microsoft office
- Payment processing
Certification
- Fire Guard Training Course
- Metal Detection- Homeland Security Training
- Anti-Terrorism Awareness - Homeland Security Training
Languages
English
Timeline
Data Entry Pharmacy Technician
Geri Script Pharmacy New Jersey
02.2024 - 12.2025
Elderly Care Provider
Private company Queens
06.2023 - 01.2024
Tax Assistant
Mike Parisi Tax Consultant Brooklyn
01.2023 - 06.2023
Pharmacy Technician
Duane Reade Pharmacy Walgreens New York
06.2022 - 12.2022
Sales Associate
Aldo Fulton st Brooklyn
06.2021 - 09.2022
Elderly Care Provider
Caring People Inc. Long Island
12.2020 - 05.2021
Pharmacy Technician
Laurelton Pharmacy Queens
05.2019 - 11.2020
Front Desk Receptionist
Greenpoint Vision Care Brooklyn
2025 - Current
High School Diploma -
Roosevelt High School