Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Weir

Miramar,FL

Summary

Dynamic Account Representative with a proven track record at Oneblood Inc, excelling in customer engagement and account management. Recognized for enhancing client satisfaction through tailored solutions and effective communication. Skilled in adept at identifying sales opportunities, driving revenue growth while fostering long-term relationships.

Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.

Overview

25
25
years of professional experience

Work History

Account Representative

Oneblood Inc
07.2011 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
  • Conducted market research to identify new business opportunities and potential clients.
  • Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
  • Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
  • Recruit people to donate blood
  • Keep detailed records of customer interactions for optimal traceability
  • Implemented customized account plans to meet individual client needs.
  • Manage multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
  • Recruiting new potential donors to meet the needs of the hospital
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Provided regular performance updates to management on account status, ensuring transparency throughout the organization.
  • Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
  • Expanded customer base by conducting market research and identifying potential leads.

Medical Support Driver

21st Century Oncology
01.2003 - 07.2011
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Filing and maintaining records
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Assistant Manager

Chevron
04.2000 - 01.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

GED -

North Miami Senior High
North Miami , FL
06-1987

Skills

  • Customer engagement
  • Customer relationship management
  • Account management
  • Goal oriented
  • Sales proficiency
  • Communication and negotiations
  • Point of sale operation
  • Account servicing
  • Contract negotiation
  • Teamwork and collaboration

Timeline

Account Representative

Oneblood Inc
07.2011 - Current

Medical Support Driver

21st Century Oncology
01.2003 - 07.2011

Assistant Manager

Chevron
04.2000 - 01.2003

GED -

North Miami Senior High

Similar Profiles

CREATE PROFILE