Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Gloria Weir

Master Social Worker Intern
Austell,GA

Summary

Dedicated Social Worker Intern well-versed in liaising with clients to foster access to community resources, treatment, and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others. Adept at establishing a strong rapport with individuals from diverse backgrounds. Recognized for compassionate demeanor and excellent social perceptiveness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Master of Social Work Intern

Affinity Hospice
08.2023 - Current
  • Improved client outcomes by developing and implementing individualized service plans.
  • Assisted clients in navigating community resources for optimal support and services.
  • Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
  • Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
  • Enhanced client self-sufficiency through goal setting, problem-solving, and skill-building activities.
  • Provided crisis intervention services to ensure the safety of clients experiencing mental health or substance use emergencies.
  • Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
  • Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
  • Educated clients on their rights and responsibilities within various social service systems, empowering them to make informed decisions.
  • Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
  • Contributed valuable insights at staff meetings regarding case management strategies that led to improved efficiency across the team.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Monitored clients' progress to adjust treatment plans accordingly.

Care Coordination Assistant

WellStar Health System Inc
01.2022 - Current
  • Support Social Workers with non-licensed task in the scope of the department to ensure documentation is complete
  • Communicate with team members to make sure there are no issues
  • Ensure patients are aware of their rights by presenting the IMFM (Instant Message For Medicare) information
  • Compile patient information for Sub-Acute Rehab (SAR)
  • Arrange transportation for patients with attached packet
  • Monitor KEPRO packets for denial/acceptance
  • Schedule appointment for uninsured patients with GME clinic
  • Achieve confidentiality of patient’s information
  • Present outstanding customer service
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Greeted guests in with friendliness and professionalism.

Mental Health Technician (prn)

Ridgeview Institute
09.2022 - 10.2022
  • Worked under RN supervision
  • Document and monitor patients’ behavior to support necessary treatment per q10, q15, q30 minutes according to physician orders
  • Provided continuous patient care, supervision interaction with patients
  • Performed vitals to determine treatments or activities
  • Documented vitals and nutrition
  • Hand-offs to the next shifts
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

Behavioral Health Intake and Mobile(prn)

Tanner Health System
09.2021 - 03.2022
  • Conducted and documented telephonic assessments providing patients with referrals of appropriate care plans
  • Provided telephonic crisis intervention
  • Provided face-to-face assessments
  • Collaborated with team members, Psychiatrist, ED Physicians and other mental health professionals
  • Communicated with mental health agencies to gain support and/or information for placement
  • Verified insurance benefits
  • Ensured confidentiality and rights of individuals served
  • Responsible for several hospitals
  • Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders.
  • Promoted a therapeutic environment through the use of evidence-based practices in psychiatric nursing care, fostering emotional well-being and recovery for patients.
  • Reduced instances of aggressive behaviors among patients by employing crisis intervention techniques and non-violent de-escalation methods.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans, ensuring continuity of care for all clients.
  • Streamlined documentation processes by updating electronic medical records accurately and efficiently, leading to improved access to vital patient information.
  • Increased patient satisfaction scores through active listening and empathetic communication during one-on-one counseling sessions.
  • Advocated for clients'' rights within the healthcare system by addressing concerns related to confidentiality or treatment options, fostering trust between patients and providers.

Care Coordination Assistant

WellStar Health System Inc
09.2019 - 09.2021
  • Support Social Workers with non-licensed task in the scope of the department to ensure documentation is complete
  • Communicate with team members to make sure there are no issues
  • Ensure patients are aware of their rights by presenting the IMFM (Instant Message For Medicare) information
  • Arrange transportation for patients with attached packet
  • Monitor KEPRO packets for denial/acceptance
  • Compile patient information for Sub-Acute Rehab (SAR) Completed Initial Assessments
  • Gather data for Lean Project
  • Schedule appointment for uninsured patients with GME clinic
  • Achieve confidentiality of patient’s information
  • Covid 19 Screener
  • Present outstanding customer service

Resource Assistant – Return to Work Program

WellStar Health System Inc
09.2012 - 07.2019
  • Supported the Registered Nurses at the Discharge Call Center
  • Aligned resources toward achievement of the department
  • Retrieved daily discharge reports utilizing EPIC and Microsoft Applications
  • Updated team members demographics information
  • Performed administrative duties such as create PowerPoint presentation, setup conferences rooms.
  • Maximized resource utilization by implementing efficient inventory management practices.
  • Streamlined administrative processes for improved team efficiency and productivity.
  • Enhanced office organization with effective filing systems and document storage solutions.
  • Supported executive decision-making by providing accurate and timely research findings.
  • Improved communication between departments through regular updates and collaborative meetings.
  • Promoted a positive work environment through proactive conflict resolution measures.
  • Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
  • Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
  • Provided support across multiple departments as needed to maintain operational efficiency during peak periods.
  • Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated employee training programs to improve productivity and performance.

Emergency Department Technician 1

WellStar Health System Inc
06.2009 - 07.2012
  • Worked under the supervision of Registered Nurses and doctors
  • Collaborated with team members to make sure measures were met in taking care of the patient
  • Demonstrated passion and empathy for caring for the patients, families, and coworkers
  • Performed 12-lead EKG’s, blood draws, discontinued peripheral IVs, wound care, inserted Foley catheter, measured and fitted crutches and splints
  • Aided as a Sitter when needed in observing behavioral health patients
  • Presented outstanding customer service.
  • Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
  • Reduced wait times for patients by efficiently triaging and prioritizing cases based on severity.
  • Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
  • Collected accurate patient information, helping to streamline the registration process and reduce errors.
  • Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
  • Assisted in life-saving procedures, working alongside medical professionals to provide optimal care.
  • Provided emotional support to patients and families during stressful situations, fostering trust and communication.
  • Collaborated with multidisciplinary teams for comprehensive patient care, promoting seamless transitions between departments.
  • Managed confidential patient records with discretion, adhering to HIPAA guidelines at all times.
  • Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
  • Implemented crisis intervention techniques when needed, de-escalating potentially dangerous situations effectively.
  • Coordinated discharge planning with healthcare providers to ensure successful transitions from the emergency department.
  • Served as a patient advocate, liaising between medical professionals and patients to ensure optimal care delivery.
  • Participated in ongoing training programs to stay current on best practices in emergency medicine.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Administered first aid treatment and life support to care for sick or injured individuals.
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Assisted doctors with examinations of patients by taking vital signs and drawing blood.
  • Applied orthopedic devices like traction and OCL splints.
  • Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Quickly responded to codes and cardiac monitor alarms.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.

Lead Behavioral Health Technician

Banner Del E. Webb Hospital
01.2006 - 10.2008
  • Demonstrated the skills and knowledge to provide behavioral health services to adults 55 and older
  • Provided direct care and comfort measures
  • Monitored, counseled, and conducted recreational activities among Bipolar, Dementia, and Alzheimer patients
  • Demonstrated de-escalation techniques with aggressive patients
  • Worked collaborate with treatment team, clients, and families
  • Presented outstanding customer service.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.

Education

Master of Science - Social work

Kennesaw State University
Kennesaw, GA
05.2025

Master of Science - Psychology With Emphasis in Geropsychology

Grand Canyon University
Phoenix, AZ
11.2018

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
08.2016

Skills

  • Active listening
  • Reliability
  • Critical thinking
  • Flexible
  • Empathy
  • Problem-solving
  • Mastery of Customer Service
  • Behavior Healthcare
  • Team building
  • Communication
  • Referrals and Networking
  • Report Preparation
  • Social Services
  • Client Advocacy
  • Wellness Checks
  • Community Resource Knowledge
  • Crisis Response
  • Research Tools
  • Crisis Intervention
  • Case Management
  • Life Skills Development
  • Professional ethics
  • Client assessment
  • Interpersonal communication
  • Resource coordination
  • Multicultural competence
  • Time management
  • Team collaboration
  • Goal setting
  • Organizational skills
  • Community Outreach
  • Conflict resolution
  • Empathy development
  • Self-care strategies
  • Mental health support

Certification

  • Nonprofit Management
  • Managing Customer Service
  • Fundamentals of Supervision/Management
  • Techniques for Effective Aggression Management (TEAM)
  • Communicating with Tact, Diplomacy, and Professionalism
  • Fundamentals of Successful Project Management
  • Advance Microsoft Excel Techniques
  • Human Resources and the Law
  • Patient Care Technician
  • BLS/CPR
  • Behavioral Health Safety Committee
  • Volunteered Shared Leadership
  • Aggressive Behavior in the Elderly: Prevention and Management
  • Crisis Prevention and Intervention Training

Timeline

Master of Social Work Intern

Affinity Hospice
08.2023 - Current

Mental Health Technician (prn)

Ridgeview Institute
09.2022 - 10.2022

Care Coordination Assistant

WellStar Health System Inc
01.2022 - Current

Behavioral Health Intake and Mobile(prn)

Tanner Health System
09.2021 - 03.2022

Care Coordination Assistant

WellStar Health System Inc
09.2019 - 09.2021

Resource Assistant – Return to Work Program

WellStar Health System Inc
09.2012 - 07.2019

Emergency Department Technician 1

WellStar Health System Inc
06.2009 - 07.2012

Lead Behavioral Health Technician

Banner Del E. Webb Hospital
01.2006 - 10.2008

Master of Science - Social work

Kennesaw State University

Master of Science - Psychology With Emphasis in Geropsychology

Grand Canyon University

Bachelor of Science - Psychology

Grand Canyon University

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Gloria WeirMaster Social Worker Intern