Summary
Overview
Work History
Education
Skills
ENJOY TRAVELING AND MEETING NEW PEOPLE
Languages
Timeline
Generic

Gloria Whittlef

Eagan,MN

Summary

Adept in customer service and problem resolution, I enhanced customer satisfaction and loyalty at UNIFI by efficiently managing escalations and fostering trust. With expertise in HIPAA compliance and outstanding communication, my role at Allina Health ensured patient privacy and eligibility determination, showcasing my ability to maintain confidentiality and handle high-pressure situations effectively. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Part-Time Customer Service Agent (Delta) MSP

UNIFI
06.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Patient Access Representative Senior-R

Allina Health
03.2013 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Education

No Degree - Health Information Technology

MIAMI DADE COMMUNITY COLLEGE
Miami, FL

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience

ENJOY TRAVELING AND MEETING NEW PEOPLE

I love meeting new people, experiencing new things, seeing new places and love tasting new foods.

Languages

Spanish
Full Professional

Timeline

Part-Time Customer Service Agent (Delta) MSP

UNIFI
06.2023 - Current

Patient Access Representative Senior-R

Allina Health
03.2013 - Current

No Degree - Health Information Technology

MIAMI DADE COMMUNITY COLLEGE
Gloria Whittlef