Gloria Williams

Perform verification of patient demographic info, Compilation and submission of monthly statistics and data. Assist with preparation of schedules for the assigned work group or PSC's. Trainer for new employees, Assist with implementation of SOP's and distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines. Perform departmental-related clerical duties on a daily basis; Contacting Clients, Patients ,CSR, Billing and any other assigned clerical duties. Collect specimens according to established procedures. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Data entry requirements of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Enter billing information and collect payments, safeguarding of assets and credit card information. Data entry and processing specimens including: labeling, centrifuging, splitting and freezing specimens as required by test order.

Knowledge of CPT and ICD-9 coding and physician office policies and procedures. ; * Performs adult venipuncture and child capillary sticks. ; * Logs patients into LabCorp/DCLS systems as appropriate and accurately identifies patient specimens. Prepares specimens for transport and or incubation. ; * Assures completeness and accuracy of lab forms. Prepares lab reports for review. Orders all supplies and equipment for clinical department. ; * Adheres to HIPAA regulations providing a safe environment for patients and maintaining confidentiality. ; * Provides an organized, well stocked environment in each exam room. Assists Clinicians with patient exams; performs vital signs and measurements; collects patient information; Serves both the Reproductive Health and Communicable Disease Teams; Calls patients to rooms; prepares equipment for exams; sterilizes instruments; maintains the clean and dirty utility rooms.

* Responsible for performing Phlebotomy Services of HDL (onsite and satellite services) ; * Knows, observes, updates, and implements the policies and procedures relevant to HDL's Phlebotomy Services ; * Participates in the development and the implementation of policies relating to Phlebotomy Services ; * Responsible for all documentation relating to phlebotomy policies and standard operating procedures and making sure that they are up to date ; * Maintain knowledge and teach the proper procedure for the collection, processing, and shipping of blood for HDL's testing ; * Performs routine blood drawing procedures, including venipuncture and finger stick, using standard equipment, as needed ; * Monitors the supply and reagent inventory to ensure the Phlebotomy Unit is stocked with consumables ; * Accurately and efficiently enter required patient and specimen information into computer system ; * Document missing information; facilitate process to obtain necessary information ; * Assign accession number and accurately affix labels to samples and requisitions

Knowledge of CPT and ICD-9 coding ; * Greeted and serviced patients upon arrival for lab work and other testing. ; * Enter all patient demographics and Insurance data into databases. ; * Schedules and confirm patient appointments. ; * Communicate with physicians and caregivers for accurate patient information. ; * Processed specimens for transportation. ; * Ordered and Stocked supplies for daily operation. ; * Maintained stockroom for all materials needed for daily PSC use.

● Ascertains the nature of the call and assess whether it can be handled in place, needs to be transferred, or further follow-up is required. ● Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed. ● Executes routine inbound and outbound call by escalating to senior levels as needed. Using guidelines and under supervision in order to meet SLAs. ● Provides the customer with appropriate customized information requested. ● Responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement.

Provided high level of Technical and Operational expertise in assisting with ; * Colonoscopy and Gastroscopy procedures ; * Admitted and discharged patients following post op care with patient education ; * Filed patient charts and maintained inventory of supplies ; * Sterilized endoscope equipment and accessories in automatic sterilizers