Gloria Williams
Summary
Innovative and results-driven Human Resources professional with over 15 years of public service/government experience specifically shaping and executing HR and people operations strategies that drive business success. Adept at fostering a culture of engagement, inclusion, and performance excellence across large, multi-site organizations. A trusted advisor to executive leadership, skilled in talent management, organizational design, change management, HR technology, compliance, and employee experience. Passionate about leveraging HR analytics and technology to optimize workforce planning, enhance employee engagement, and build high-performing teams. Proven ability to align people strategies with business objectives to drive operational efficiency and workforce productivity.
Overview
20
20
years of professional experience
Work History
Director - HR
Harris County Tax Assessor
06.2018 - Current
- Lead and manage a team of seven HR professionals supporting a workforce of 400+ employees and contractors across 16 locations
- Drive strategic HR initiatives that enhance organizational effectiveness, foster employee engagement, and ensure compliance with evolving labor laws and regulations
- Partner with executive leadership to develop and execute people strategies that align with business objectives
- Serve as trusted advisor to the Chief of Staff, elected officials, and executive leadership, providing strategic HR insights and policy recommendations
- Spearheaded a two-year employee engagement initiative that reduced turnover and improved workplace satisfaction through enhanced communication and career development programs
- Partner with budget and finance teams to optimize workforce planning, performance metrics, and organizational design
- Lead talent acquisition efforts, ensuring the recruitment and retention of top talent through innovative sourcing strategies (LinkedIn, Indeed, NeoGov)
- Develop and implement HR policies and procedures, ensuring compliance with federal, state, and county regulations
- Collaborate with legal counsel on labor laws, policy changes, and risk mitigation strategies
- Drive leadership development programs, coaching managers and executives on best practices for employee relations, performance management, and talent development
- Enhance HR technology and data analytics capabilities to improve decision-making, forecasting, and reporting
- Conduct organizational training and development programs, fostering a culture of continuous learning and professional growth
- Oversee payroll administration for 400+ employees and 70+ contractors, ensuring seamless operations and compliance
HR Specialist
Harris County Budget Management
02.2012 - 06.2018
- Provided strategic HR support to senior leadership, ensuring the seamless execution of HR operations for a workforce of 17,000+ employees across 90+ departments
- Led key HR initiatives, including training and development, employee recognition, and benefits education
- Conducted new hire orientations for 2,000+ employees, educating them on company policies, compensation, and benefits
- Coordinated Grievance Committee hearings and meetings
- Managed employee service award programs, fostering workplace morale, engagement and cross-functional collaboration with over 0 county departments
- Led retirement planning and benefits seminars for 1,500+ employees, ensuring smooth transitions and knowledge delivery
- Utilized NeoGov applicant tracking system to recruit and screen talent for county positions
- Developed and implemented training modules and manuals to support employee growth and compliance
- Facilitated and taught training classes on ADA Compliance
HR Administrative & Customer Experience Roles
City of Pasadena
09.2008 - 02.2012
Customer Experience Roles
City of Houston
01.2007 - 09.2008
HR Administrative & Customer Experience Roles
Best Buy, Inc.
05.2005 - 09.2006
Education
Bachelor of Science - Business
University of Houston – Clear Lake
Skills
- Strategic Leadership & Change Management
- Talent Acquisition & Workforce Planning
- Employee Engagement & Retention Strategies
- Training & Development
- HR Technology & Data-Driven Decision-Making
- Organizational Development & Succession Planning
- Compensation & Payroll Administration
- Performance Management & Leadership Development
- Compliance (ADA, FMLA, EEO, FLSA, Title VII)
- HR Policy Development & Execution
Certifications And Skills
- Certified IT Specialist - Cybersecurity
- HR Analytics & Workforce Planning
- PeopleSoft
- Google Suite
- LMS/CRM
- Certified Life Coach / EQ
Timeline
Director - HR
Harris County Tax Assessor
06.2018 - Current
HR Specialist
Harris County Budget Management
02.2012 - 06.2018
HR Administrative & Customer Experience Roles
City of Pasadena
09.2008 - 02.2012
Customer Experience Roles
City of Houston
01.2007 - 09.2008
HR Administrative & Customer Experience Roles
Best Buy, Inc.
05.2005 - 09.2006
Bachelor of Science - Business
University of Houston – Clear Lake
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