Gloria Williams
Norfolk
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Harbour Place Condominium
06.1999 - 10.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Anesthesia Associate Surgery Department
Sentara Leigh Hospital
10.2001 - 11.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
Master of Science - Christian Studies
Grand Canyon University
Phoenix, AZ05-2016
Bachelor of Science - Criminal Science
ITT Technical Institute
Norfolk, VA06-2011
Associate of Science - Criminal Justice
ITT Technical Institute
Norfolk, VA03-2009
Skills
- Inspections
- Appointment scheduling
- Customer service
- Data entry
- Telephone etiquette
- Passenger transport
- Safe driving
Accomplishments
- Achieved Nutrition Education Program by completing The Expanded Food Program with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Emergency Management Institute Training - September 20, 2012
Timeline
Anesthesia Associate Surgery Department
Sentara Leigh Hospital
10.2001 - 11.2004
Front Desk Receptionist
Harbour Place Condominium
06.1999 - 10.2006
Master of Science - Christian Studies
Grand Canyon University
Bachelor of Science - Criminal Science
ITT Technical Institute
Associate of Science - Criminal Justice
ITT Technical Institute
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