Gloria Wills
Indianapolis,IN
Summary
Knowledgeable professional proficient in process and productivity improvements as well as resolving delinquencies and maximizing team effectiveness. Several-year record in healthcare.
Overview
20
20
years of professional experience
Work History
Patient Account Representative II
Eskenazi Health
Indianapolis, IN
05.2022 - Current
- Responsible for working on assigned work queues based on payer and dollar amount, including credit balances.
- Responsible for sending overpayments back to insurance companies, and adjusting accounts.
- Works in the EPIC System.
- Responsible for resolving claim edits for low-dollar hospital accounts while adhering to payer guidelines and regulations.
Financial Counselor
Eskenazi Health
Indianapolis, IN
09.2019 - 05.2022
- To acquire knowledge of the patient's insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
- Work in EPIC System
- To verify and update the records related to insurance and to stay abreast with the information on the current insurance benefits
- Assist patients with applying for health coverage such as Medicaid and Eskenazi Health assistance program
- Speak to Family Social Services on the patients’ behalf as an Authorized Representative to follow up on health coverage application process
- To have strong relationships with clients even in critical financial situations, to try to let go of small payments and balance it out in future for larger return
State Eligibility Consultant/Case Worker
State of Indiana (DFR)
Indianapolis, IN
08.2014 - 09.2019
- Reviewed applications, conducted interviews, and verified documents to ensure accuracy and compliance with program regulations.
- Contacted client references and employers to determine legitimacy of applicant information.
- Conducted comprehensive assessments of applicants' eligibility for state assistance programs.
- Managed Healthy Indiana Plan Redetermination Project.
- Determine and verify eligibility for continued eligibility and benefit level.
- Process changes to client status, overpayments, and adjusts or restores benefits for SNAP (Food Stamp), TANF (Cash Assistance), Medicaid, and HIP (Healthy Indiana Plan), Medicaid enrollment.
- Open or refer cases for investigation for any fraudulent activity that may be discovered.
- Communicate with internal and external clients to provide, exchange, and verify information, answer inquiries, address issues, and resolve problems.
- Perform daily assigned tasks to ensure the success of the department.
- Lead Caseworker for HIP Report / Redeterminations.
Eligibility Specialist
Xerox /Lake County Division of Family Resources
Crown Point, Indiana
01.2010 - 08.2014
- Appointment scheduling with applicants by phone
- Process applications for Food Stamps (SNAP), Medicaid, and Cash Assistance (TANF)
- Conduct interviews and redeterminations for potential ongoing eligibility
- Update cases with personal information to determine eligibility and provide case authorization
- Worked with FACTS, SMART, ICES, and OPS programs
- Complete update to case for State Eligibility Consultant authorization
Medical Admin. Asst. /Office Manager
Okolocha Medical Corporation
East Chicago, Indiana
01.2008 - 01.2010
- Super User for Epic System
- Appointment Scheduling with Specialists and Physicians
- Call prescriptions to pharmacies
- Prepare patient charts electronically and process insurances
- Prior authorization for testing and medications
- Handle electronic records/process in Epic Systems
- Fill out FMLA and short-term disability forms
- Contact hospital admission so that pt
- Could be admitted
Front Desk Supervisor/Night Auditor
Aberdeen Woods Conference Center (Business Hotel)
Peachtree City, GA
01.2005 - 01.2008
- Manage reservations and room availability
- Ensure billing and payment processes are accurate
- Monitor and review guest feedback
- Maintain a clean and organized front desk area
- Evaluate performance and recommend merit increases and disciplinary actions
- Assist in hiring
Education
Pharmacy Tech Certification -
Indiana School of Phlebotomy
Indianapolis, IN01.2023
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ04-2019
Medical Administrative Assistant -
Everest College
Merrillville, IN01.2008
Skills
- Ability to work with others
- Ability to work independently
- Exceptional communication skills
- Client/patient satisfaction
- Organized
- Detail-oriented
Timeline
Patient Account Representative II
Eskenazi Health
05.2022 - Current
Financial Counselor
Eskenazi Health
09.2019 - 05.2022
State Eligibility Consultant/Case Worker
State of Indiana (DFR)
08.2014 - 09.2019
Eligibility Specialist
Xerox /Lake County Division of Family Resources
01.2010 - 08.2014
Medical Admin. Asst. /Office Manager
Okolocha Medical Corporation
01.2008 - 01.2010
Front Desk Supervisor/Night Auditor
Aberdeen Woods Conference Center (Business Hotel)
01.2005 - 01.2008
Pharmacy Tech Certification -
Indiana School of Phlebotomy
Bachelor of Science - Management
University of Phoenix
Medical Administrative Assistant -
Everest College
Similar Profiles
Darin LucasDarin Lucas
Chief of Security and Emergency Preparedness at Eskenazi HealthChief of Security and Emergency Preparedness at Eskenazi Health
Sabrina ScottSabrina Scott
Respiratory Care Practitioner at Eskenazi HealthRespiratory Care Practitioner at Eskenazi Health
Lyric RivesLyric Rives
Patient Access ED Registrar at Eskenazi HealthPatient Access ED Registrar at Eskenazi Health
Daphne TysonDaphne Tyson
Registered Nurse, Inpatient Psychiatric Unit at Eskenazi HealthRegistered Nurse, Inpatient Psychiatric Unit at Eskenazi Health
Jamicia RichardsonJamicia Richardson
Tech Manager at Take Trips MESTech Manager at Take Trips MES