Gloria Wilson
Carrollton,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Natural Source LLC
Carrollton, GA
06.2017 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Dispersed incoming mail to correct recipients throughout office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Delivered messages and ran errands.
Customer Service Representative
Everise
Plantation, FL
09.2023 - 12.2023
- Preformed seasonal temporary work for annual enrollment period
- Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
- Handle escalated customer inquiries in a professional and timely manner
- Assist in providing information to customers about products
- Settle complaints within predetermined practices
- Analyze customer data and feedback to identify areas for improvement
- Answer sales and customer service calls
- Handle customer calls efficiently and effectively, while providing exceptional customer service
- Manage daily workflow within prescribed timeline and quality metrics
- Ability to use a multi-screen computer system with high-speed internet in a quiet space.
Education
Bachelor of Science -
Peru State College
Peru, NE05-2021
Associate of Applied Science - Business Administration And Management
West Georgia Technical College
Newnan, GA05-2016
Academics
Carrollton High School
Carrollton, GA05-1996
Skills
- Strong interpersonal skills
- Excellent customer service and or sales skills
- Superior communication skills, in verbal and written communication
- Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation
- Advance Microsoft Office skills
- Customer Relationship Management (CRM)
- Self-Starter
- Excellent time management and the ability to self-manage
- 13 years of customer service
Accomplishments
- Magna Cum Laude
Certification
- Life
- Health
- Personal Lines
References
References available upon request.
Timeline
Customer Service Representative
Everise
09.2023 - 12.2023
Office Assistant
Natural Source LLC
06.2017 - Current
Bachelor of Science -
Peru State College
Associate of Applied Science - Business Administration And Management
West Georgia Technical College
Academics
Carrollton High School
- Life
- Health
- Personal Lines
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